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Enterprise Usability Study

SWAN has completed a usability study on our Enterprise online public access catalog (OPAC). Our contracted web design company MERGE Design + Interactive helped SWAN design the usability survey and aims to become familiar with our users while learning more about usability-related barriers they may face. The online and in-person feedback we receive will be incorporated into MERGE Design + Interactive’s recommendations and collaboration with SirsiDynix for Enterprise improvements.

The usability study has four different steps:

1. Scored Audit
MERGE reviewed the SWAN Enterprise online public access catalog (OPAC) and performed a variety of searches and functions in order to audit the OPAC's usability. The scored audit graded the usability from a scale of -2 (unusable; requires complete rebuild) to +2 (usabale and appropriate as is).

Step 1 - SWAN Enterprise Site Audit

(Download Scored Audit)

2. User Experience Quantitative Survey
30 questions to address key priorities; completed through an online survey to garner patron input. Includes questions to build focus groups.

Survey chart question graph

(Download Survey Results)

3. User Qualitative Study
Based on participants of the user experience quantitative survey, the study now moves to in-person activity. There were four different focus groups, and the user qualitative study took place at two different member library locations.

Step 3 - Focus Group Findings

(Download Focus Group Findings and Recommendations)

4. Final Recommendations
Based on the study findings, SWAN will be building new Enterprise profiles; developing wireframes for key webpages; developing additional documentation or guides as needed to create a roadmap for implementation; designing three to five templates to visually convey graphic UI elements and design-based recommendations; as well as involving SirsiDynix product managers throughout. For an overview of the recommended changes to Enterprise SWAN is developing, click on the link to the created presentation.

Final Recommendations Cover Slide

You can view updates and presentations from the various stages of the usability study in the attachments below.