You are here

BLUEcloud Analytics Downtime on Wednesday, August 9th – Circulation Statistics Affected for Some Libraries

SWAN Member Library Staff:

We have discovered that the circulation statistics reports for July 2017 are lacking transactions for some libraries.  This is due to a failed extract of our Symphony history and statistical logs.

To correct this, SirsiDynix will need to run a manual re-extract of our data today.  Because of this manual re-extract, BLUEcloud Analytics will be temporarily down today, Wednesday August 9th, until later this evening.

We apologize for the inconvenience and ask that you refrain from logging into BLUEcloud Analytics until tomorrow when the extract will be complete.  If you feel your numbers may be off, we recommend that you log in tomorrow to run your statistics once more and determine if the number of transactions has changed after the extract.

We will also upload new reports to the SWAN support site Statistics page and send an update when this has been completed.

Thank you for your cooperation.