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*Resolved* Record Indexing Issue on 1/23

SWAN Member Library and Information Technology Staff:

Last night, we ran a rebuild of our database index to resolve the indexing issues that occurred on 1/23.

Any and all missing titles or 'heading keys need indexing' errors should be cleared up as of this morning.

All SWAN services are once again available.

If you encounter any problematic item records, please open a ticket by emailing help@swanlibraries.net

Thank you for your patience.


 

*Important Update at 2:30pm on 1/23 - Database rebuild scheduled for this evening*

SWAN Member Library and Information Technology Staff:

After further discussion with SirsiDynix support, we believe we've found the source of our recent indexing issues and have determined that an additional database index rebuild will be necessary to fully resolve the issue. 

We've planned this database index rebuild for this evening (after library hours) with the expectation that it will take no longer than 3-4 hours. The rebuild has been incorporated into our normal overnight maintenance as to minimize the impact to our libraries and patrons.

The process is scheduled to begin at 11pm tonight, and we hope to see it complete around 6am tomorrow morning. Throughout the process, the following SWAN services will be inaccessible…

-          Symphony Server

  • All WorkFlows access (cataloging, circulation, etc)
  • SIP2 3rd Party Vendor Integration (databases, electronic media)
  • SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)

-          MobileCirc

-          Enterprise

  • Intermittent access to My Account functionality
  • Intermittent access to Item Availability

 We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning.

 Thank you for your continued patience as we work toward a resolution to this issue.

 

*Original Post at 8am on 1/23*

SWAN Member Library Staff:

We appear to be encountering record issues again this morning, specifically impacting any records created/edited prior to 2pm on Monday.

These records are searchable/accessible in Enterprise, but are not searchable in WorkFlows, and when located by standard number, they return the error, “Heading keys need to be indexed first”.

 

We’re currently in contact with SirsiDynix Support and hope to have a solution by this afternoon. We believe this issue and our issue over the weekend may be relating to custom record work that is currently being performed by SirsiDynix, but we’re not yet certain.

We apologize for the inconvenience and will post updates to this support site post as soon as additional information becomes available.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/