December 15, 2018 - 3:34pm

Thank you all for your patience as we continue to process the NCOA file. As a reminder any changes made to the STREET, CITY, STATE, and ZIP fields in the Addresses tab before the freeze is lifted will be overwritten as we complete the project. Read more

December 14, 2018 - 11:58am

We have compiled shelf check reports for all RB/ILL items that have been reimbursed; one is sorted by owning library, the other by patron library. You can find the RB/ILL Long Overdue Item Clean-up reports, along with the... Read more

December 7, 2018 - 4:49pm

We have recently seen an increase in reports from libraries whose patrons are reporting they are no longer receiving their email notices from SWAN. Some patrons may be experiencing this because the email address for our notices recently changed to... Read more

December 7, 2018 - 3:15pm

SWAN Member Library Staff:

With the SWAN server infrastructure migration just around the corner, one of the last boxes to tick in our pre-flight checklist is a membership-wide benchmark of the new server. That being the case, next week we’ll be holding a... Read more

December 5, 2018 - 2:23pm

--Update at 11:00am on 1/16--

The SWAN IT team has been closely monitoring the Symphony/WorkFlows server throughout the morning, and have yet to encounter any instability that has impacted the server over the last two days. At this point, all services have been fully restored, including... Read more

December 4, 2018 - 7:45am

Pleaes verify that your library days closed are accurate through the end of 2018 and if possible, all 2019 dates are entered. If you would like SWAN staff to assist in updating your Days Closed, please submit a support ticket with a list of days.

We encourage libraries to manage their own... Read more

December 3, 2018 - 11:02am

The nightly BCA harvest for Sunday night was delayed. Data harvesting cycle should resume to normal tonight. If you run reports today, you will notice that Sunday data is not available yet.Read more

November 29, 2018 - 9:47am

Tomorrow's Cataloging Advisory Meeting will take place at the RAILS Burr Ridge Main Meeting Room from 10 a.m. to 12 noon. A preliminary agenda is attached and available on the Meeting Agendas & Documents page of the support site. As always, feel free to bring your own... Read more

November 27, 2018 - 10:15am

We have worked with SirsiDynix to resolve the duplication of EDI orders.  This involved the removal of EDI transactions created 11/15/2018 through 11/24/2018 that had not yet been sent.  If you created EDI orders within this time frame, please rerun your EDI reports to send these orders to your... Read more

November 27, 2018 - 8:18am

We continue to have reports of EDI order duplications occurring. This is sporadic and we are trying to isolate the problem. If you are an EDI library and you have processed orders - successfully or with duplicate errors, during the past week - please send in a support ticket with a brief... Read more