News

March 23, 2020 - 10:51am

Join us tomorrow, March 24th from 11:00 AM - Noon for our first Fireside Chat. Register online through L2 and copy the GoToMeeting link to join. We want to hear how things are going for you and share information on:

March 21, 2020 - 9:18am

With the Governor's announcement of a statewide stay-at-home order through at least April 7th, we will be extending all days closed through April 7th for all libraries. If you have previously submitted a closing later than that date, your days closed will not be reduced.  As... Read more

March 19, 2020 - 7:44am

We wanted to get some reminders and critical updates to you today. Please keep in mind that dates for closures, due date extensions, and related system actions are reviewed as the situation evolves. We are prepared to extend dates as needed.

Stay Updated

Primary sources of... Read more

March 17, 2020 - 8:11am

SWAN staff are scheduled to continuously monitor our ticketing system, so please send any questions or updates directly to help@swanlibraries.net. This email creates a ticket in our help system which we can all track. If... Read more

March 14, 2020 - 10:15am

Update March 16, 12:20 PM

As 70% of our libraries are closed at this point and we anticipate more closings and extensions to existing closures​, we've made the following updates in the app to ensure patrons are getting correct closings and hours information.

March 14, 2020 - 7:52am

If your library will be closed for services on election day, March 17th, and is also a polling place which will be available for voting, we can add a top banner to your Enterprise catalog. See Messenger Public Library of North Aurora... Read more

March 13, 2020 - 3:49pm

Update 3:50 PM

Some libraries have expressed a desire to opt-out of this automatic extension to continue enforcement of existing policies. Others have requested a standard circulation rule to extend due dates until the crisis has abated.

The following options are... Read more

March 13, 2020 - 7:25am

SWAN staff will continuously monitor the systems and incoming requests from libraries to assist in closures. Oak Park Public Library has announced their closure and we expect other libraries to follow.

As a proactive measure to serve our libraries and patrons within our communities, the... Read more

March 12, 2020 - 4:07pm

Unfortunately, we have uncovered some issues with the BLUEcloud Mobile feature that allows a user to use their phone's camera to scan their library card when they log in. For some library cards, the scanner will add extra characters to the barcode, and users will have to re-key in their barcodes... Read more

March 12, 2020 - 2:48pm

SWAN is taking preparations to support all member libraries during the COVID-19 pandemic. To help you all, we have created a dedicated page outlining:

  • Library closure procedures
  • SWAN support for member libraries
  • User events with online virtual attendance
  • ... Read more

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