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**RESOLVED** Symphony/WorkFlows search issues on 7/5

---Resolved 7/6 at 10AM---

SWAN Member Library Staff:

It appears that last night’s overnight maintenance reports have resolved the issues that we were experiencing with searching and the subsequent error messages throughout the day on Thursday, July 5.

Please notify us ASAP if you encounter any further search issues today.

Thank you for your patience.


 

---Update on 7/5 at 3:55pm---

SWAN Member Library Staff:

The Symphony/WorkFlows server is back online and available for access, so please sign in at your earliest convenience. We are not anticipating any further downtime this evening.

 

We are continuing to see some searching issues, however. These search issues seem to primarily impact searches by ISBN in the WorkFlows client.

We’ve investigated the issue with SirsiDynix support and believe it should be resolved with tonight’s regularly scheduled overnight maintenance reports.

 

We’ll send additional news via SWANcom/support post as updates become available.

 

Thank you for your continued patience.

 

---Original posting on 7/5 at 2:45pm---

SWAN Member Library Staff:

Due to sporadic search issues that have been occurring throughout the day, we’ve decided to take the Symphony/WorkFlows server offline for a few minutes for further troubleshooting.

We’ll be performing a restart of the server at 3:00pm today. We expect this outage will only last a few minutes, but please use WorkFlows in Offline mode until we send an all-clear follow-up message via SWANcom/support post.

This brief outage will impact the following services:

Symphony:

-          WorkFlows client

-          SIP2 connected hardware (AMH, self-check)

-          SIP2 connected library software (PC reservation, print release)

Symphony Web Services and External Authentication Services:

-          Enterprise My Account functions (including payments)

-          Enterprise material availability

-          Digital media/eRC/reference databases

-          BookMyne

-          MobileCirc

Thank you for your patience as we troubleshoot this issue.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/