November 9, 2018 - 12:28pm

SWAN Member Libraries and Information Technology Staff:

With the commotion over the server Operating System upgrade this week, we’ve decided to push back the due date of the WorkFlows 3.5.3 client updates to Monday, November 19th. As a reminder, these client updates are required on all... Read more

November 7, 2018 - 8:49am

--Resolved 11/8/18 6:50 a.m.--

The SmartPort "File Not Found" error appears to be resolved after last night's halt/run. Thank you for your patience while we worked on this issue. If you continue to experience problems with the wizard, please send us a ticket and we will revisit the case... Read more

October 31, 2018 - 2:07pm

We will be running the Custom Long overdue Report (CLR) for CHICAGO_P patrons late Sunday, November 4. The report will look at items that were checked out to Chicago patrons and due before July 1, 2016.

The CLR will create a LONGOVRDUE bill on the patron’s record however; SWAN will pay... Read more

October 31, 2018 - 11:25am

We have removed the permalinks in the detail display Enterprise, since they are exactly the same as the URL of the detail display and have caused some confusion for patrons.

You can get the permalink by coping the URL of the detail display.

... Read more

October 29, 2018 - 5:03pm

Link to ballot:

Voting is now open for SWAN Circulation Advisory. Each library can vote once. The ballot should be completed by the Circulation Manager/... Read more

October 19, 2018 - 10:55am

SWAN is working on a new support website for our members. We would like your help to improve the organization of the site through a tree test. The tree test is online, and it should take about 15-20 minutes. You will be given several tasks, and you will show where you would find them in a "tree... Read more

October 18, 2018 - 1:43pm

---Resolved at 2:50pm---

The long-running report has been terminated and the afternoon report schedule has resumed. We expect reports may be an hour or two behind as the system catches up. Thank you again for your patience as the issue was investigated.


---Original Posting... Read more

October 18, 2018 - 9:25am

As part of ongoing patron privacy review, we have found that some In Transit slips had been configured to include Patron Name and Barcode. No personally identifiable information should be included in transit slips going between libraries. 

We will be removing this information from the... Read more

October 16, 2018 - 11:52am

The SWAN Acquisitions User Group meeting is next Wednesday, October 24 at the RAILS Burr Ridge facility. If you plan on attending but have not yet registerd you can do so via L2. If you would like to discuss a topic at the... Read more

October 15, 2018 - 9:22am

SWAN Member Library Staff:

Beginning on Wednesday, November 7th, the SWAN Symphony WorkFlows server will undergo an upgrade of the current Operating System. This upgrade could take up to two days, during which... Read more