November 26, 2018 - 9:08am

Since last Wednesday, we have had additional reports of EDI orders being duplicated. This issue has been escalated with SirsiDynix and we will continue to provide updates, as available. Please verify your orders with vendors to make sure you do not have duplicate orders as we work through these... Read more

November 21, 2018 - 11:59am

SirsiDynix has reviewed this problem and determined that transmission files now have correct dates. We would like to be cautious in saying that the problem has been resolved, but received recommendation from SirsiDynix to have libraries continue their acquisitions processing.

Please... Read more

November 21, 2018 - 9:56am

Happy Thanksgiving from the SWAN staff! We hope you have a great holiday weekend! As a note, SWAN staff will be off throughout the weekend in observance of the holiday. For routine support questions, please email to open a ticket... Read more

November 20, 2018 - 3:50pm

Thanks for taking a look at the beta version of our new support site. The new site will go live on December 11th, 2018. If you have any comments or suggestions, please submit your feedback here. Keep in mind that we may... Read more

November 20, 2018 - 3:03pm

We are experiencing intermittent problems with EDI transmissions where file transfer dates are not being updated when files are processed. The end result is that orders may be sent to the vendor multiple times. Several libraries have reported this problem and have had to work with their vendors... Read more

November 15, 2018 - 12:50pm

The BCA report subscriptions that were scheduled to run today, including the Patron Cleanup Reports, were not received. SirsiDynix let us know they had experienced issues with the email server for BCA due to maintenance they were performing last night. Emailing/Subscriptions should be working... Read more

November 14, 2018 - 1:26pm

You will receive the "Wrong Library" and "Wrong User Profile" Patron Cleanup reports as scheduled tomorrow, November 15. We have adjusted the "Wrong City" report subscriptions to run twice a year, July and December. Please keep the following in mind while you process your reports:

If the... Read more

November 12, 2018 - 1:25pm

SWAN Member Library Staff:

 We've just received word from Baker & Taylor that the Axis360 authentication servers are currently down, preventing any patron logins. Baker & Taylor support is working diligently to resolve the issue and will communicate any news to their subscribing... Read more

November 9, 2018 - 12:28pm

SWAN Member Libraries and Information Technology Staff:

With the commotion over the server Operating System upgrade this week, we’ve decided to push back the due date of the WorkFlows 3.5.3 client updates to Monday, November 19th. As a reminder, these client updates are required on all... Read more

November 7, 2018 - 8:49am

--Resolved 11/8/18 6:50 a.m.--

The SmartPort "File Not Found" error appears to be resolved after last night's halt/run. Thank you for your patience while we worked on this issue. If you continue to experience problems with the wizard, please send us a ticket and we will revisit the case... Read more