News

July 19, 2019 - 10:26am

We’re excited to announce a newly developed project created by SWAN’s Systems Engineer, Rudy Host! Today, the Patron Email Status tool (L2 login required) is live and ready for use on the SWAN support site.

With hopes to... Read more

July 16, 2019 - 9:08am

BLUEcloud mobile promotional graphic

The BLUEcloud Mobile app is now live in the app store.

Download the app

Search for "SWAN Libraries" in the... Read more

July 15, 2019 - 10:39am

In effort to continually improve our efficiency in resolving and analyzing support cases, we’re further refining our support ticket categories to make cases more easily identifiable.

For those of you that prefer to submit your tickets directly through our ... Read more

July 12, 2019 - 1:53pm

The BLUEcloud Mobile app is set to go live next week. Due to the process of submitting apps to the app stores, we can't give you an exact go live date.

SirsiDynix will submit the app to the Google Play and Apple App Stores, and it could take a few days for the apps to be approved and... Read more

June 27, 2019 - 6:31pm

BLUEcloud_mobile_graphic.png

The BLUEcloud Mobile test app is here! Before we can have a successful go-live we need your help.  We ask your library to test the functionalities below and report... Read more

June 24, 2019 - 10:53am

**Update on 6/27** The upgrade concluded at 4AM on 6/27 and all services have been restored. 

Mark your calendars – we’ve scheduled an upgrade to our Symphony Web Services version after hours this Thursday, 6/27 at 3 AM. The... Read more

June 19, 2019 - 11:27am

Registration is now open for this year's Annual Conference, SWAN Expo (SWANx19)! Our event will be held Friday, August 16th from 9 am (8:30 check-in) to 3:30 pm, again at Moraine Valley Community College.

Please visit our SWANx19 Annual... Read more

June 14, 2019 - 1:12pm

The Oak Park Dole Branch (OES) will be closing for remodeling from Saturday, June 22nd through Monday, July 8th.

Their items will remain holdable during this time. However, they will not receive an on-shelf holds list. If your patron has a hold on a title that is... Read more

June 14, 2019 - 8:46am

The second half of 2019 is going to have a lot of interesting training for library staff. We are providing sessions online, hands-on, or as open labs depending on the training content. The listing of classes can be found on our SWAN support site under ... Read more

June 6, 2019 - 8:45am

SWAN has created a BLUEcloud Analytics (BCA) report for last copy items that have holds on them and are checked out to a MISSING or DISCARD user. This report will tell you if any of your patrons have holds on an item that is both the last copy in SWAN... Read more

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