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Overdue Notice Consolidation

Patrons have five different notification opportunities for checked out items:

  1. Autorenewal Courtesy Notice (for items checked out at participating libraries)
  2. Courtesy Notice
  3. 1st Overdue Notice
  4. 2nd Overdue Notice
  5. Billing Notice

1st and 2nd Overdue Notices were previously sent according to a schedule based on the loan period for that checkout.  This complicated schedule made it difficult for staff to determine when a patron received notification and sent patrons multiple notices of the same type in the same day.

As of October 2, 2018, all 1st and 2nd Overdue Notices will be sent according to a new, simplified schedule.  Patrons will now receive consolidated 1st and 2nd Overdue Notices in both email and print.  1st Overdue Notices will be sent 7 days after the due date; 2nd Overdue Notices will be sent 21 days after the due date.

If you have any questions, please send a ticket to help@swanlibraries.net.