May 17, 2018 - 9:33am

SWAN Member Library Staff:

The SWAN/RAILS Datacenter outage has concluded and we do not expect any further downtime today. The issue was caused by a widespread outage of ICN, the RAILS datacenter Internet Service Provider. ICN has informed RAILS that the issue has since been resolved.... Read more

May 11, 2018 - 1:37pm

While we continue to process through all holds-related issues which surfaced during N19 migration, we also want to send a reminder about using Mobile Circ.

A few years ago SWAN started seeing items showing available for holds while they were actually in transit to fill the hold. After... Read more

May 10, 2018 - 6:00pm

The addition of our 19 new libraries increased the demand on our Symphony Reports system. This was largely expected, but I want to outline some of the steps we are taking, and to assure our libraries that the longer queues for reports is something we are working on behind the scenes to address... Read more

May 10, 2018 - 3:10pm

We have gotten a number of reports about items on your Onshelf Items with Holds lists with a current location of HOLDS and INTRANSIT.  


One of the known causes of this is failing to fully process your Clean Hold Shelf report. These items are waiting... Read more

May 9, 2018 - 3:55pm

The SirsiDynix Libraries of Illinois Users Group (SLUI) will hold its Spring Meeting at St Charles Public Library on May 17 at 9:15am. The meeting agenda and topics are on the RAILS event, and you will need to register via the Eventbrite link from the RAILS event below.

... Read more

May 9, 2018 - 11:59am

SWAN's arrangement with OCLC and the annual renewal SWAN libraries are receiving.

  1. Each year SWAN libraries recieve the OCLC/ILLINET agreement which should be signed and sent back to the State Library
  2. SWAN recieves a single invoice for OCLC for all 97 libraries. Your SWAN
  3. ... Read more
May 8, 2018 - 11:38am

*Resolved at 12pm*

The server load average has leveled off and you’re clear to log back in to the WorkFlows server.

We’re still working to determine the root cause of the issue, but expect the server should remain stable for the remainder of the day. We’ll send additional SWANcoms... Read more

May 7, 2018 - 12:52pm

SWAN Member Library and Technical Services Staff:

Due to the increased volume of duplicate records and extended eRC harvest processing times, we have decided to temporarily suspend the Enterprise delta harvest to ensure the reliability of other catalog services.

As a reminder, the... Read more

May 3, 2018 - 5:49pm

SWAN Libraries—

Our New 19 libraries have been inundated with holds, as many current SWAN patrons are placing holds on the LINC and MAGIC records that often have fewer holds (Saint Charles reportedly had 1600 items on their holds list). And as you know, patrons are seeing 3 times as many... Read more

May 3, 2018 - 10:26am

Please remember that BLUEcloud Analytics (BCA) harvests may take an extra day to accurately reflect offline transactions. We expect BCA to reflect accurate data by Friday, May 4.Read more