December 26, 2018 - 3:47pm

We are also working on problems accessing My Account in Enterprise. A banner will be posted on Enterprise and we will continue to provide updates as we work through these problems.Read more

December 26, 2018 - 3:24pm

We have reports of Symphony Workflows slowness and errors when accessing Enterprise. IT is working with SirsiDynix to determine the cause of the system high load average. If you experience slowness in Workflows or problems accessing Enterprise, please open a support ticket so that we can... Read more

December 21, 2018 - 3:00pm

SWAN Libraries,

The National Change of Address (NCOA) cleanup project will continue through next week.

What will continue 12/26/2018 - 12/28/2018:

  • Addition of ZIP+4 and consolidation of Street fields for apartment numbers

What has been completed:

December 20, 2018 - 2:57pm

Upon research with SirsiDynix. we have removed any order files that had not been sent from 12/8 - 12/19 as they were likely the duplicated orders. Please check with your vendors to ensure you order was not duplicated. You may also want to check that your orders were successfully received.... Read more

December 19, 2018 - 2:13pm

We have received reports of duplicate EDI orders this morning.  We are working with SirsiDynix to correct this issue.  Please continue to submit EDI orders to your vendors at this time, but be aware that duplication may occur.  If you do experience EDI order duplication, please send in a ticket... Read more

December 19, 2018 - 11:21am

NoveList Select will be upgraded for Enterprise for all SWAN member libraries on January 10, 2019. We will not see an interruption of the NoveList service during this time. Some of the new features in this upgrade include mix-and-match with interactive story elements, bolder series information,... Read more

December 18, 2018 - 12:55pm

The 2019 patron record purge will take place early January, 2019. To prepare for the purge please follow the directions outlined on the Annual Patron Record Purge page of the SWAN Support Site. If you wish to have additional... Read more

December 17, 2018 - 2:50pm

SWAN Libraries,

Although the NCOA Cleanup Project is still in progress, we are now able to lift the partial patron data freeze. What has been completed:

  • New addresses added as shown in the NCOA database
  • Status updated to BADADDRES

What will continue:... Read more

December 15, 2018 - 3:34pm

Thank you all for your patience as we continue to process the NCOA file. As a reminder any changes made to the STREET, CITY, STATE, and ZIP fields in the Addresses tab before the freeze is lifted will be overwritten as we complete the project. Read more

December 14, 2018 - 11:58am

We have compiled shelf check reports for all RB/ILL items that have been reimbursed; one is sorted by owning library, the other by patron library. You can find the RB/ILL Long Overdue Item Clean-up reports, along with the... Read more