News

May 1, 2018 - 9:01am

We are now officially 97! The system rebuild has concluded, offline transactions uploaded have been processed, and VPN access has been restored. You are now free to connect to WorkFlows and begin normal daily operations. SWAN staff are standing by to meet your support needs. The most effective... Read more

April 30, 2018 - 5:38pm

Upload Offline Transactions at End of Day - Monday 4/30

Before you close tonight, do not forget to connect to the SWAN server to upload your offline transactions. We will be processing these transactions tonight. Regardless of your library closing time, please connect to... Read more

April 29, 2018 - 11:59pm

April 28, 2018 - 8:42am

SWAN staff are at headquarters ready to provide support to all libraries.

Helpdesk Ticket System

844-792-6542 PRESS 0 to reach live staff

Support Hours... Read more

April 28, 2018 - 8:11am

We thought it would be interesting to share some of the totals from the data extracted:

MAGIC Counts (11 Libraries)
83,420 users
53,781 bills
68,931 active charges
382,597 bib records
721,651 item records

LINC Counts (8 Libraries)... Read more

April 24, 2018 - 3:51pm

We are ready to release two additional hold features for you and your patrons to use! 

  1. Make Hold First in Queue
  2. Allow patrons to cancel their available holds in Enterprise

Review documentation on how staff can properly use the Make... Read more

April 23, 2018 - 2:41pm

4/30/2018 - Migration Weekend Update

As we head into migration weekend, we want to provide a succinct recap of offline for current SWAN libraries:

  • Most importantly, Offline for current SWAN libraries is today, Monday, April 30
  • During this time,
  • ... Read more
April 23, 2018 - 12:35pm

SWAN Membership --

This is a follow-up to the posting this morning regarding bibliographic data appearing in Enterprise. The following is some information pertinent to the catalog this week and in the weeks immediately following migration.

  • Depending on what type of search you
  • ... Read more
April 20, 2018 - 4:32pm

SWAN Libraries—

Please note that bibliographic records from LINC and MAGIC are beginning to appear in the SWAN production Enterprise catalog. This is normal and expected behavior and represents what we will see in the catalog for the next month, until deduplication is completed over... Read more

April 12, 2018 - 7:16am

The Broadview Public Library District will open at 1:00 PM Thursday, April 12th due to the water being shut off for maintenance work. The library will close at their regular time, 9:00 PM.Read more

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