News

December 4, 2018 - 7:45am

Pleaes verify that your library days closed are accurate through the end of 2018 and if possible, all 2019 dates are entered. If you would like SWAN staff to assist in updating your Days Closed, please submit a support ticket with a list of days.

We encourage libraries to manage their own... Read more

December 3, 2018 - 11:02am

The nightly BCA harvest for Sunday night was delayed. Data harvesting cycle should resume to normal tonight. If you run reports today, you will notice that Sunday data is not available yet.Read more

November 29, 2018 - 9:47am

Tomorrow's Cataloging Advisory Meeting will take place at the RAILS Burr Ridge Main Meeting Room from 10 a.m. to 12 noon. A preliminary agenda is attached and available on the Meeting Agendas & Documents page of the support site. As always, feel free to bring your own... Read more

November 27, 2018 - 10:15am

We have worked with SirsiDynix to resolve the duplication of EDI orders.  This involved the removal of EDI transactions created 11/15/2018 through 11/24/2018 that had not yet been sent.  If you created EDI orders within this time frame, please rerun your EDI reports to send these orders to your... Read more

November 27, 2018 - 8:18am

We continue to have reports of EDI order duplications occurring. This is sporadic and we are trying to isolate the problem. If you are an EDI library and you have processed orders - successfully or with duplicate errors, during the past week - please send in a support ticket with a brief... Read more

November 26, 2018 - 10:28am

Adding to the list of closures today, 11/26/2018. Also, please note that all RAILS service centers are closed and therefore no delivery today.

The following libraries will be closed today:

  • BWS - Bellwood
  • ESS - Eisenhower
  • HWS - Homewood
  • TFS - Thomas
  • ... Read more
November 26, 2018 - 9:14am

Welcome winter!  We will try to keep everyone updated on closures with this first winter storm of the season.

The following libraries will be closed today:

  • BWS - Bellwood
  • ESS - Eisenhower
  • HWS - Homewood
  • TFS - Thomas Ford
  • Read more
November 26, 2018 - 9:08am

Since last Wednesday, we have had additional reports of EDI orders being duplicated. This issue has been escalated with SirsiDynix and we will continue to provide updates, as available. Please verify your orders with vendors to make sure you do not have duplicate orders as we work through these... Read more

November 21, 2018 - 11:59am

SirsiDynix has reviewed this problem and determined that transmission files now have correct dates. We would like to be cautious in saying that the problem has been resolved, but received recommendation from SirsiDynix to have libraries continue their acquisitions processing.

Please... Read more

November 21, 2018 - 9:56am

Happy Thanksgiving from the SWAN staff! We hope you have a great holiday weekend! As a note, SWAN staff will be off throughout the weekend in observance of the holiday. For routine support questions, please email help@swanlibraries.net to open a ticket... Read more

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