SWAN Members Focus Group Announced - your input needed!

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Added by Dawne Tortorella (07/25/2019 - 16:41) , last updated by Dawne Tortorella (07/25/2019 - 16:41)

SWAN’s five-year strategic plan contains an initiative to develop a shared diagnosis around some member library dissatisfaction around the Symphony integrated library system and the Enterprise catalog. To this end, SWAN formed the Clarity Task Force of 8-member library staff to assist with that diagnosis. 

As part of our work to collect member input we will be conducting focus groups to encourage members to share with a small group of colleagues in a structured discussion. 

We are seeking to review processes, identify methods of current practice, barriers in use of library system software (Symphony WorkFlows and Enterprise), workarounds developed to solve problems or create efficiencies, methods of seeking assistance, and desired outcomes.  

Dawne Tortorella will moderate four focus groups consisting of between 5-7 member participants. Tara Wood, Manager of User Experience will serve as observer and note taker. A written report of the focus group recurring topics and themes will be used to identify areas where more evaluation and inquiry is needed.  Participant feedback will be anonymous and not associated with an individual or a library in the final report. 

To provide as much representation as possible across the membership, only one person from your library will be able to participate in this round of focus groups. There will be additional opportunity for feedback and input when we release the report from our research later this fall.   

If you are interested in participating in a focus group, please register through L2. We will reserve space on a first-come basis, but may need to adjust if we find multiple people from the same library have registered. Participants will be confirmed and provided with initial discussion questions prior to the focus group.   

Register to Participate: