Limited SWAN Support Fri Aug 16th

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Added by Aaron Skog (08/15/2019 - 10:57) , last updated by Aaron Skog (08/15/2019 - 11:08)

SWAN staff will be attending the SWAN Expo at Moraine Valley Community College this Friday, so please be aware of any questions or reported issues via our help system will be delayed until Monday. Should any emergencies occur, we have support staff monitoring the 844-SWAN-LIB or voicemails left at that number.

When to Call 844-792-6542 (844-SWAN-LIB)

  • A service is down
  • Circulation is impacted
  • Unable to perform key job functions

When to Open a Ticket

  • Questions and troubleshooting
  • Report request
  • Enterprise changes
  • Integrating new services

SWAN staff contact details are on the support site.