OCLC Letters Sent & What They Mean

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Added by Aaron Skog (11/18/2019 - 09:01) , last updated by Aaron Skog (11/18/2019 - 09:01)

OCLC have been in the process of updating their back end systems. The most recent change at OCLC was within the billing section of the systems. As such this notice was sent out.

Here is what you need to know as a SWAN member:

  • SWAN will continue to receive a single invoice for the OCLC membership for all member libraries.
  • Every customer’s OCLC account ID will change. (Symbol remains the same).
  • All product codes are changing, which might impact some customer’s POs.
  • Interlibrary Loan Fee Management (IFM) billing is changing:  Libraries will receive their subscription invoices and IFM activity invoices separately. In the months that the IFM activity results in a credit, they will receive a credit memo rather than an invoice. They can reach out to acctsrec@oclc.org to communicate how and when they would like to apply their credit memos to their account.
  • Invoices will now arrive in the first few days of the month the subscription renews.
  • Previously, OCLC member libraries received their invoices via links included in email messages. Now, they’ll receive invoices as PDF attachments to email messages. 
  • Renewal notices will be sent via email 80 days in advance of renewal date now.

If you have questions, please reach out to SWAN via the helpdesk system and someone will be able to respond.