*Concluded Successfully* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting 1/15 at 11PM

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Added by Steven Schlewitt (12/20/2019 - 15:16) , last updated by Steven Schlewitt (01/17/2020 - 13:15)

--Concluded Successfully on 2020/01/16 at 7am--

Essential overnight maintenance reports have concluded, so we’ve reenabled the VPN connections to your libraries. You’re free to login to the Symphony/WorkFlows server immediately (Offline mode is no longer necessary).

A few important things to remember:

  1. You will be prompted to update your staff client upon logging in. Click “No” on the automatic update option. The latest SWAN WorkFlows 3.6.2 client is available in the Software Downloads & Setup section of our support site, and should be installed by February 17th. Following the update of all workstations at your library, don't forget to submit a FormSite survey
  2. Thursday morning reports will experience delays due to the extended overnight maintenance process. Please refrain from queuing non-essential reports so that we’re able to catch up quickly.​​
  3. BLUECloud Analytics reports may be one day behind but will catch up by Friday morning.
  4. Many new features noted in our 3.6.2 release webinar will not become available until tomorrow as additional setup of these features is necessary for use. 

Let us know if you have any questions about the upgrade or have encountered any issues by emailing help@swanlibraries.net or by calling us at 844-SWANLIB (844-792-6542).

--Update on 2020/01/16 at 6am--

The Symphony server has been upgraded successfully, however we did run into some delays which has pushed back some of our essential overnight maintenance processes. That being the case, we're leaving the Symphony server offline for a short period longer this morning until those essential reports have completed. We expect to be back online by 9am. In the meantime, the Enterprise catalog is up and accessible to all patrons and staff.

Thank you for your patience throughout the process.

--Update on 2020/01/15--

In preparation for our Symphony 3.6.2 upgrade tonight, the new WorkFlows client installer is now available for download. All libraries must download and install the new WorkFlows client before Monday, February 17th. Until the installation has been completed, outdated clients will receive the error noted below. This error can be ignored until the client has been updated, but please note that all new features and bug fixes noted in the Member Update video will not be available until the client has been updated. 

  • “The following file needs upgrading. Contact your system administrator. Installation Package”

The latest installation packages can be found in the Software Downloads & Setup section on our support site.


---Update on 2020/01/07---

The recorded webinar summarizing new features, benefits, and how to install the latest WorkFlows client has been posted to our Tutorials & Training Resources


---Original Posting on 2019/12/20---

Please be aware, on Wednesday, January 15th at 11:00pm, SirsiDynix will be performing an upgrade of our Symphony server from version 3.5.3 to 3.6.2. This upgrade will require intermittent downtime of many SWAN services throughout those overnight hours. The outage will impact access to the Enterprise Catalog as well, so we’ll also post a banner to each Enterprise library profile to inform patrons of the outage.

Similar to past Symphony upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client update is not required until after the server upgrade has been completed on Thursday 1/16. To avoid version conflicts, the latest SWAN client will not be posted until the week of the upgrade date.

We will summarize the benefits of this upgrade and review the process for updating your WorkFlows client in an upcoming webinar on January 7th at 1:30pm. For those unable to attend, we’ll be posting the recorded webinar on our support site and summarize the benefits in an upcoming news post.


Beginning at 11pm on 1/15, the following services will be inaccessible throughout the upgrade:

Enterprise Catalog

  • My Account functions (holds, payments, lists, etc) and item availability will be unavailable
  • Bibliographic record and eRC updates from 1/15 will may not be reflected on 1/16 due to the suspension of Enterprise harvests during the upgrade

Symphony WorkFlows

  • SIP2 & Web Services integrations (including external vendor subscriptions, digital materials access)
  • WorkFlows will be inaccessible from 11pm on 1/15 to 6am on 1/16
    • Libraries open after 11pm will need to use WorkFlows in Offline Mode
  • Morning report schedule on 1/16 will be impacted
  • WorkFlows client will prompt for an update following upgrade completion

BLUEcloud Analytics

  • January 16th statistics will be off by one day

BLUEcloud Applications

  • BLUEcloud Mobile, MobileCirc, BLUEcloud Circ and Cataloging will be unavailable


We’ll send additional SWANcom and Support Site post updates, including one containing the 3.6.2 installation link during the week of the upgrade, so please watch your SWANcoms.

If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 844-SWAN-LIB (792-6542), or submit a ticket via email through help@swanlibraries.net.