Intermittent Enterprise outages

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SWAN's Enterprise 5.0 catalog has some performance issues that are being worked on by SirsiDynix software engineers. This means we experience brief outages from time to time which last less than 10 minutes. Until we have resolved these ongoing issues, we ask library staff to observe the following:

  • If any outage occurs, please wait 15 minutes before reporting the outage to SWAN
  • SWAN has monitoring tools that alert on-duty personnel if Enterprise becomes unresponsive
  • SirsiDynix hosting is monitoring SWAN's Enterprise and will proactively take measures to restart services should Enterprise become unresponsive
Tracking Updates: 
Issue Updates
Date/TimeNote
November 27, 2018 - 10:30am
Status: