8/2/2017 Update

According to Director Robin Wagner: "The South Holland Public Library is back up and running fairly smoothly. All phone numbers and email are working again."

7/31/2017

The South Holland Public Library is currently experiencing issues with their local network. Their patron/public network is completely down and the only working phone number in or out of the building is 708-527-3150. They hope to have the issues resolved by Wednesday.

---Update on 8/1 at 4pm---

Tonight’s Enterprise server migration has been postponed for the moment, so no downtime is anticipated.

We expect to have a new date for the migration firmed up by the end of this week, and we’ll send an additional SWANcom as soon as it has been determined.

---Originally posted 7/29 at 4pm---

---Updated 7/29---

The overnight maintenance report that had been causing item record problems over the last two days completed without errors last night.

The successful completion of this report should clear up any of the item record problems that became visible throughout Thursday and Friday.

 We thank you for your patience while this issue was resolved.

SWAN Libraries—

Since ValueLine completed an update to their authentication framework last month, ValueLine resources are no longer compatible with OpenAthens authentication. EBSCO and OpenAthens are aware of the issue, but it appears to be a on the ValueLine end. This issue does not affect patrons accessing ValueLine resources inside your library. It only affects remote access. 

We suggest reaching out to your ValueLine representative to voice your concerns. However, if you have specific questions about the issue or what is causing it, don't hesitate to contact me at joseph@swanlibraries.net. 

ProPay has resolved the issue they were experiencing and patrons are once again able to pay bills via Enterprise.

Patrons are currently unable to pay bills via Enterprise due to an issue ProPay is experiencing. We have placed a banner on Enterprise to alert patrons to the issue and will update you as soon as we hear back from SirsiDynix and ProPay.

Good morning --

Recently, we have received many requests regarding discarded items that are not being purged from the database after the 6-week delay. Generally this is caused by one of two issues that prevent the deletion of item records:

1) The bibliographic record has holds. (Discarded items will be purged when all holds are fulfilled.)
2) The bibliographic record has open orders attached. (Discarded items will be purged when the orders are resolved.)

SWAN Bylaws undergo periodic review by the SWAN Bylaws Committee, a group comprised of SWAN Board members. They have completed a review of the bylaws and are presenting their recommendations for revision. These proposed changes will be voted upon by the SWAN member library directors at the September 7, 2017 SWAN Quarterly meeting. This announcement complies with the 45 days notice for proposed SWAN Bylaws revisions.

The links below are to PDFs of a memo and the proposed bylaws. The memo summarizes the changes and approach of the SWAN Bylaws Committee.

Memo outlining the Bylaws revisions

Redlined version of the Bylaws reflecting proposed changes

Please contact Aaron Skog directly should you have questions.

***Resolved at 11:45am on 7/18***

With the exception of ProQuest Dialog and Intota, all ProQuest and Syndetics services have been restored. You should see cover art displaying in Enterprise once again.

***Update at 9:30am on 7/18***

A quick update on our Syndetics image issue – this is relating to a widespread ProQuest outage, which is affecting many of their services, including Syndetic Solutions and their research databases.

SirsiDynix has issued a notice of the vendor disruption on their status site below.

SWAN Libraries—

Over the past six months, SWAN, LINC, and MAGIC staff have been working together to coordinate the most effective plan for the upcoming migration. While our initial plan (announced in May) was a great starting point, the more we worked on it the more it became apparent two dates would present unnecessary problems. These issues include excessive downtime and disruption for not just the 19 new libraries, but existing SWAN libraries as well. Moving to a single go-live will help minimize those issues.

When bibliographic data is brought into Symphony, the server needs to ingest it and build search indexes. Indexing occurs nightly for LINC, MAGIC, and SWAN with normal activity of new bibs and items being added to the system. When large chunks of data arrive all at once, the time required to index the new records grows, and Workflows reports and processes are affected. To alleviate this, we are choosing to “rip off the band-aid” by performing a full system rebuild that loads all the data and indexes it in one long process with a single period of manageable downtime rather than five or six smaller batches of data that can severely disrupt normal server maintenance over several days. Some of you may recall the issues we experienced during the Lansing and Franklin Park migrations, with long-running data loads cutting into scheduled reports, causing a number of issues. Because of the large amount of data being brought into SWAN, the need for a system rebuild is apparent, and incorporating a full rebuild for two separate go-live dates presents an unnecessary period of planned downtime.

Our main goal is to ensure the libraries in SWAN have minimal disruption in their core services. We hope you all understand the need for flexibility in a project plan, especially a project of this size and complexity. To date, we have completed the RAILS grant application and secured funding for the project. In case you didn’t know, LINC, MAGIC, and SWAN staff are working regularly together at SWAN’s office in Quail Ridge. Look for more announcements in the near future on various special projects and teams related to the New 19.