*Resolved on 1/21 at 11pm*

SWAN Member Library Staff:

Following a successful database index rebuild last night, the indexing issue appears to be resolved. If you continue to encounter problematic records today, please email help@swanlibraries.net with examples for further investigation.

Thank you.

***Update at 4:30pm on 1/16***

We received confirmation today from SirsiDynix that this maintenance will occur after 10pm central, so the impact to our libraries will be minimal. 

***Original Posting on 1/15***

SWAN Member Library Staff:

Please be aware, SirsiDynix has informed us of scheduled maintenance for their BLUEcloud Central service tomorrow evening. This service houses several SWAN services that will also be impacted periodically by the maintenance.

SWAN Member Library Staff:

The SWAN IT Team is excited to officially announce the next hardware migration for the SWAN server infrastructure!

Click "Read more" below for the full details.

SWAN Member Library Staff:

Last night, a rebuild was completed on the user database, which was then followed up by a successful ADUUser report (Add, Delete, Update).

This should resolve any and all of the unexpected user behavior that was encountered yesterday.

If you encounter any further issues with users not displaying properly, duplicate users or the like, please open a ticket at help@swanlibraries.net

Thank you for your patience.

SWAN Member Library Staff:

Current and Future SWAN Libraries—

The second New 19 Migration Q&A session is Wednesday morning at RAILS Burr Ridge, from 9:30-12:30. The attached documents include the agenda, presentation slides, and the updated FAQ document. The questions included in the FAQ encompass those fielded via help desk tickets, site visits, emails, phone calls, and questions posed at the first Q&A session in November. As was the case at the November Q&A session, the bulk of our agenda will be spent answering questions from attendees both in person and online. 

If you have not registered for the event, you can do so via L2. We will be livestreaming the event for those unable to attend in-person. Please register for the livestream by visiting the GoToTraining event page. 

Light refreshments will be served. If you have any questions about the event, let us know with a ticket: help@swanlibraries.net. We look forward to seeing you all Wednesday and answering all of your questions!

SWAN Member Libraries and Information Technology Staff:

If you’re currently participating in the eRead Illinois/Axis360 program, you’ve likely received an email from RAILS or Baker & Taylor about an IP address change/whitelist needed by January 15^th.

In the case of SWAN libraries, the change requested will occur on the SWAN server network, so no further action is required of the individual libraries. Feel free to ignore these emails. SWAN IT staff are currently in contact with Baker & Taylor and expect to have the necessary change in-place and tested prior to the 15^th.

Please email us at help@swanlibraries.net if you have any questions about the change or encounter any issues on or after the 15^th.

Happy New Year from SWAN! 

The strip calendars we send out to our membership every year are in the mail and should be arriving soon. These strip calendars have a light adhesive on the back that you can stick to your computer monitor's frame or other surfaces around your workspace or the library. We hope you enjoy these calendars and keep an eye on our highlighted go-live date for the New 19 libraries on May 1. 

**January 29 Update**

Here are the libraries that need to provide the debt-service bond payment schedule. It is possible some libraries have a schedule but are not listed.

NEED TO SUBMIT BOND SCHEDULE 

1. La Grange Public Library

SUBMITTED BOND SCHEDULE BELOW

SWAN Member Library Staff: 

Last night we encountered a an issue with our overnight maintenance reports. A hung process caused several of our reports, including ADUText and rebuilditem to not run overnight.  SirsiDynix is currently investigating as to the cause of this issue.

You may run into some issues while searching for items, due to the fact that they are still awaiting indexing.

Due to HVAC issues the MCCook Public Library will be closed today and tomorrow, December 27^th and 28^th.

Estimated repairs would reopen the library on Friday, December 29^th at 1pm

Regular hours will resume on Saturday, December 30^th.