SirsiDynix has notified us that their SMS vendor had a service disruption today, Friday, February 24^th between 4:00am and 9:45am CT.  This outage only affected users that receive notices via SMS text message. All other notice reports ran successfully and as expected.

 We have re-run the SMS notice reports to correct the issue, and all of your users should now have received their notices via either SMS, SVA, email, or printed notice.

***UPDATE***

In order to complete the survey, you will also need your library's OpenAthens Organization ID. Refer to the attached PDF for the appropriate ID.

***Please Route to Appropriate Staff***

SWAN Libraries—

To make EBSCO Discovery Service available in its most complete form, EBSCO has asked that all SWAN libraries complete the Partner Database Questionnaire (PDQ). By completing the Questionnaire, you’ll make all current database subscriptions available to your patrons in EDS. If EDS has not been activated for your library and you would like to opt-in, please submit a ticket to the SWAN Help Desk.

Additionally, completing the PDQ will allow EBSCO to add each database to OpenAthens, ensuring patrons are able to use their barcode and PIN to access resources rather than a unique ID and Password for each separate service. The questionnaire is short, but there is an option to save your progress and return later. If you have any issues or questions about the PDQ, please contact Joseph via email (joseph@swanlibraries.net). 

Please ensure your library only completes one questionnaire. Multiple questionnaires will result in incomplete results. 

Click here to access the EBSCO Partner Database Questionnaire. 

Thanks again for everyone's feedback on suggestions to the SWAN Support site menu headings. We reorganized the menus this week and created some additional content on our participation groups. We will detail more of the changes at our Quarterly meeting on March 2. See you at the meeting or online during the live stream of the event.

~Aaron Skog

There are plenty of ways to get involved in SWAN. We have three different kinds of membership meetings throughout the year: the Quarterly Meetings, Committtee of the Whole Meetings, and the Annual SWANstravaganza User Group Meeting. In addition to these, there are 11 user groups/committees that member library staff can join. The Board also has regular committee meetings. All groups welcome the interest of new members, and in order for you to learn more about each group, SWAN has created a guide to participation. See the attached PDF to read more about each group and view 2017 meeting dates. You can email each group chair or Susan Ricker at susan@swanlibraries.net for more information.

SWAN Libraries—

Join the SWAN Discovery and User Experience (DUX) group for a morning of Enterprise-centric learning and discussion. Do you have questions about searching in Enterprise vs. searching in Workflows? What about the mysterious "Rooms" training you've heard whispers about? Perhaps you want to know more about how Enterprise works and what happens when it goes down?

Well, you're in luck: DUX has quacked the code, and we're sharing the secrets of Enterprise with SWAN libraries, both old and new. Event is free and refreshments will be provided! Registration is handled through L2—registration is capped at 80 attendees (register in whichever room is available). The event will kick off at 9:00am on April 6th in Burr Ridge and will conclude with a guided Enterprise discussion from 12:00–1:00pm. Presentation descriptions are below:

SWAN Member Library Staff:

We've received notice from RAILS and ICN that additional network maintenance is scheduled for a provider site in Chicago this Friday, February 17th, beginning at 11pm. The maintenance and associated outage is expected to last no longer than one hour.

The site affected provides network access to many of our SWAN libraries and to the SWAN/RAILS datacenter itself, so SWAN and many individual libraries will be impacted during that brief period.

The following SWAN services will be impacted during the outage:

-      Symphony Server

SWAN Member Libraries,

Our March 2 Quarterly Meeting is a only few weeks away (http://www.librarylearning.info/events/?eventID=24133). Held at Burr Ridge and streamed online (http://live.railslibraries.info/), the Membership will vote on the FY18 budget and receive organization updates. After our meeting concludes, we welcome you to get lunch and stop by SWANS new facility at 800 Quail Ridge Drive, Westmont, IL, 60559. We’ll have cake and refreshments for you to enjoy as we give you a tour and show you around. We hope you are able to join us!

SWAN Member Library Staff:

The intermittent network outages on Tuesday, February 14 appear to be resolved.

Thank you for your patience.

The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts.

We are currently investigating the root cause of these network anomalies.

The following services are potentially impacted by this issue:

SWAN Member Library Staff:

The earlier intermittent network outage appears to be resolved. If there are any questions or if anyone is continuing to have problems within WorkFlows, please open a ticket and we will follow up.

Thanks for your patience.