SWAN has created new procedures for Unusable ILL Items and RB/ILL items Returned Damaged, please discard any old instructions you may have. We hope these new procedures will help clarify any confusion on how to handle these types of items.  In addition to simplifying the process of handling RB/ILL items these new steps will allow a more efficient reimbursement process as you will no longer have to open a ticket or call Helen to request billing.

The upgrade to Symphony 3.5.2.1 and associated maintenance reports have concluded successfully! Feel free to login to WorkFlows at any time. Remember to upgrade your WorkFlows client and submit an online rerpot from the "software download" link below prior to Friday, July 14^th.

https://support.swanlibraries.net/content/software-downloads

Has your library completed the installation? You can find the survey results at the link below.

WorkFlows 3.5.2.1 Update Completion Results

Should you encounter any issues with the new version, please email help@swanlibraries.net or call 844-SWANLIB (844-792-6542).

Register at https://sx17.eventbrite.com

We're back and bigger than ever! With 19 new libraries joining SWAN's current 78-member community, this year's SWAN user event is the perfect time to meet new faces, catch up with colleagues, and sit in on more than 30 unique sessions about what's going on in the library community--and there's a lot.

SWAN Libraries—

SWAN staff are settling into our new space quite nicely, and Quail Ridge is beginning to feel like home. However, if you've visited us since moving in, you may have noticed the walls are a little bare. We want to change that by hanging high-resolution framed prints showcasing the beautiful libraries of SWAN. All we need from you are the photos...fill out the form and we'll take care of the rest!

SWAN Libraries—

The results of the DUX 10-second Enterprise survey are below. We will not be making any changes to the title text display at this time. The next survey will be available Monday afternoon. 

Due to issues with the creation of certain call numbers, we have changed the way WorkFlows processes call number information.

Previously, when using the DEWEY or LC class schemes, call numbers containing "V" or "NO" would receive a |Z automatically before these values when saving the record. Because this created false volume information and affected patron holds, we have removed this function.

SWAN is already moving along the migration timeline as we look forward to welcoming the New 19 libraries to our membership. Our staff have been collaborating closely with LINC and MAGIC staff for a while now, and each week we make progress on the super detailed timelines we're working off of. While our massive spreadsheets are keeping us on track, they might not be the most helpful if you're looking for a brief overview of where we're at on the migration timeline.

SWAN has decided to delay the upgrade to SYMPHONY 3.5.2 in order to allow us time to include the new Service Pack 1 release.   This combined upgrade to 3.5.2.1 will be live on Tuesday, June 13^th.     As many of you know, we want to implement Auto-renewals after the upgrade to allow us to set the renewal period from the original due date of the material, as opposed to the date the renewal is performed.  So, you can anticipate Auto-renewals to be up and working for your library on June 13^th (unless your library opted-out).

Attached you will find a special list of In Transit items. We have recently discovered an issue with the monthly List Items In Transit for 30 Days or Longer report. Unfortunately, any  item put in transit before January 1, 2016 has not been not included in the standard report. We have been able to run a report to list the items that you have not received notification of previously, but this list cannot include the transit information. Please check your shelves for all of the listed items.