*Concluded* SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM

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Added by Steven Schlewitt (04/16/2021 - 16:32) , last updated by Steven Schlewitt (04/28/2021 - 21:44)

Update at 9PM on 4/28

The SWAN Support Site and OTRS migrations have concluded successfully. No further downtime is expected for the evening.


Beginning at 7:00 PM on the evening on Wednesday, April 28th, we will be migrating SWAN’s Support Site and Ticketing System to our Microsoft Azure Cloud servers. There will be downtime of these services involved in the process, but we expect they will be restored and available again by the morning of April 29th. We will post updates to this new post as the migration progresses.

The following services will be unavailable during the migration, beginning at 7:00 PM on the 28th:

  • SWAN Support Site
    • Access to documentation, training, and SWAN events
  • SWAN Ticketing System
    • Access to submit/review/comment on tickets
    • Automatic processing of tickets submitted to help@swanlibraries.net
    • Please call 844-SWAN-LIB (844-792-6542) for urgent issues during this time