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UPDATE SMS Text Notices Failing on 8/17, 8/18

We have suspended all SMS notifications until SirsiDynix informs us they have resolved their issue. Patrons who would normally receive a text message for their notices will be notified via email if they have an email address in their record. If they do not have an email address they will receive a printed notice. Please note that hold pickup notices are not printed, so any patrons without email addresses in their records may not be notified for holds. 

The SMS notices that were sent last night and today successfully reached the SirsiDynix servers despite the SMS notices having not been successfully sent, causing WorkFlows to count them as sent.  Despite this, those users will not have received an email notice.

We will update you and resume SMS notices when SirsiDynix informs us they have a resolution.

We are also working on building lists of users affected by these failed notices so you can follow up with your patrons accordingly.  We will send updates to affected libraries as this data is collected and organized.

 

SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

SMS Text Notices Failing on 8/17, 8/18

 From the SirsiDynix support team:

SMS messages are currently not being sent out due to an issue on our SMS server. Messages coming from your server to ours are not being received by our SMS provider and sent on to your patrons.

You may want to use alternate methods of notification for your patrons that normally receive SMS messages, until we are able to get this resolved.

We do not yet know the cause or have a resolution, but are working on the issue and hope to have it corrected soon.  You can watch www.sirsidynixstatus.com for updates to the issue.  We will also post updates in the SDSC Messages and Alerts as they become available.

Until SMS texting has been restored, you may want to use alternate notification methods for your patrons that normally receive SMS messages. 

Our deepest apologies.

 

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: 
help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

 

Event Feedback Survey -- SWANstravaganza 2017: Know Your Rights

Thank you to everybody who attended this year's SWANstravaganza! At our second annual summer user event, we had more than 260 people registered, more than 20 SWAN staff, and more than 30 non-staff presenters lead the day's sessions and attend. We are attaching presentations and other session materials here: https://support.swanlibraries.net/SX17. If you have pictures from the event you would like to share, please email them to susan@swanlibraries.net or help@swanlibraries.net

We’d also like to hear your feedback about the event itself, as well as planning and preparation. Feel free to share your constructive criticism and thoughts. The link to the survey can be found here: https://fs8.formsite.com/SWANServices/form243/index.html

Again, thank you for attending! We hope to see you next year.

SWAN Staff Availability During SWANstravaganza '17

SWAN Member Library Staff:

As all SWAN staff will be overseeing our annual SWANstravaganza event tomorrow (Friday, 8/11), please be aware that our response to direct calls and emails will be limited. Throughout the day, Unique Integrated Communications will respond to any calls to 844-SWANLIB (ext 0) and create tickets as requested, although we do recommend emailing help@swanlibraries.net for any non-urgent matters. We’ll also be monitoring our systems and responding to emergency issues, such as system-wide outages, should any arise.

Thank you,

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SWAN Library Services

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net/

*Important*: Bug Identified in MobileCirc Offline Mode

SWAN Member Libraries and Information Technology Staff:

SirsiDynix has identified a bug in MobileCirc that prevents uploading of offline transactions to Symphony.

This bug only impacts MobileCirc in Offline Mode – Regular MobileCirc functions are still working properly when a live internet connection (LTE or wifi) is available.

Until this issue has been resolved, please avoid using MobileCirc in Offline Mode.

 

We will send a follow up once this issue has been resolved.

Thank you for your patience.

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SWAN Library Services

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net/

UPDATE Charge/Checkout Wizard Stress Test

The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard was turned on this past Tuesday. SWAN IT did not see a negative impact on the server and we did not receive any reports of slowdowns. We are going to leave this setting on and continue to monitor the server. Please continue to report any issues you may experience with WorkFlows.

*Resolved* BLUEcloud Analytics Downtime on Wednesday, August 9th

The re-extract of our history logs has completed, and BLUEcloud Analytics is once again up and running.

All Circulation Statistic reports for July 2017 have been rerun and uploaded to the SWAN support site Statistics page.

If you feel your numbers for July were incorrect, please rerun your reports in BLUEcloud Analytics at your earliest convenience.

Thank you, and have a great day!

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