News

The recent support site update includes new features for library staff. Bookmark pages On any page, select the Bookmark button to save frequently used pages. These will appear on the home page and in My account. You will need to be logged in to see and use bookmarks. Find new and updated training When SWAN creates new training or documentation, or makes significant updates, you will see a "new" or...

The Aspen 25.05 release is live. This release includes the following enhancements, and lays the groundwork for Hoopla Flex integration which will be available in a future release. Boundless integration Issues with the Boundless APIs and Aspen integration have been fixed with this release. SWAN staff will work to re-enable the Boundless integration in your Aspen catalogs this week. Following this...

The self-nomination period has ended and the slate of candidates for the three seats on the SWAN Board will be the following. Since there are the three candidates who volunteered for the three open seats, SWAN will not have to conduct an election for the 2025 cycle. Congratulations to the three library directors. You can read their submitted statements below. Ben Weseloh, West Chicago Public...

As of April 29th, we have gone live on our new help desk system, powered by HaloITSM. Some member staff may have received e-mails as we've transferred tickets from our old system to our new one, and some of you may continue to receive those over the next couple of days. We are still completing the DNS crossover to a custom URL. Currently, you can access our help desk at the following link: https:/...

Update 4/29/2025: It appears as of April 29th, the NYT plans to continue the Books API. We're continuing to monitor the situation and look for any communications from the New York Times. Unfortunately, the New York Times has deprecated their Books API, which pulled in New York Times bestseller lists into the catalog. This means that the New York Times lists will no longer be updated in the catalog...

The April 2025 (January- March, 2025) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation is available to help guide member library staff through the Billing Summary workbook as well as the detail statement reports folder accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a...

We're excited to announce that the new series page feature is live in your library catalogs. The Novelist Select integration has been sunsetted. How do I find the new series pages? You now have a new option to search series in the search bar: Series will appear separated by language. In a search result or title detail page, you can select the series link to view the series page. If a series page...

Due to the Aspen server migration, we did not go live with the 25.03 release on our normal schedule. We're now back on our release schedule and live on 25.04 with two releases of features to share. App header features Libraries can now add a logo and background to appear in the SWAN Libraries + and LiDA apps. This will allow your library to display more prominent library branding to your patrons...

The SWAN Board is calling for representation from all member library directors/administrators for three at-large positions, with terms beginning on July 1, 2025. The online form to submit the self-nomination statement is open on the SWAN Support site (login required): Submit your self-nomination Information about the SWAN Board election and the timetable are available from the SWAN Support site...

As part of our continuing single-sign on (SSO) project, we are introducing a new log-in procedure for the community forums. PLEASE NOTE: While accounts have not changed, you must use your L2 credentials to log in. Your previous login information will no longer work. The top of the community forum page has been edited to reflect the new procedures.

On April 29th, SWAN will migrate to a new help desk and ticketing system. The help desk system, called HaloITSM, is more full-featured than our current solution and will launch with a new user portal for SWAN member staff to place requests, browse our service offerings, and track tickets. If you would like to get a preview of the new portal and learn to navigate it before the launch date, we have...

Update March 26th, 1 PM: Grove has implemented over-the-air updates for the app on iOS and Android, but they do not appear to be properly triggering an update. If patrons report issues with the app, they can update the app manually. Here are instructions to update apps in Android and update apps on iOS. SWAN has posted a system message banner to the catalog to help guide patrons to update. Update...

We have opened a survey for libraries to provide feedback on SWAN's software platforms. This survey can be found using the link below. To keep results manageable, we are allowing only one response per library. Emails to library directors were sent out on February 26, 2025. We are conducting a survey to help gauge your library’s satisfaction with the seven products used by SWAN. The results will be...

The Aspen 25.02 release is live. This release includes: Enhancements to align the holds screen and functions in the app with what patron see in the web interface Helpful features for Aspen Administrators setting up new libraries Features for other ILSes that do not pertain to SWAN (e.g. enhancements to sublocations for Polaris libraries) View the full release notes

We experienced an issue while adjusting the BLUEcloud Analytics reports used to compile the monthly Review Inactive Patron dashboards delivered to your History Lists on the second of the month. The dashboards delivered in January and February still had the inactivity settings from last year rather than being updated to five years of inactivity scheduled to begin this year. We adjusted the reports...

In March, SWAN will be migrating to a new help desk and ticketing system. While this transition will mostly affect our internal team, the new system has a user portal where member staff can log requests and track their open tickets. We have scheduled two short orientation sessions so interested staff can see the interface before its release. The sessions are listed on L2. Use the links below. Both...

As of yesterday, February 3, NCOA processing on patron records is complete. All updated addresses and geolocation data have been uploaded. Updating patron address information will once again trigger an update to the patron's Last Activity Date, a function that we disabled during this update. Thank you for your patience during the updates. Please view our documentation for recommended steps to take...

We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once...

The January 2025 (October- December, 2024) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation is available to help guide member library staff through the Billing Summary workbook as well as the detail statement reports folder accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a...

The Aspen 25.01 release is live. This release primarily focused on bug fixes. It also added a WhaZoodle format and filtering options for searches limited to Lists. View the full release notes