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MobileCirc Logins Temporarily Suspended 6/4

---Update on 6/8/2018 at 4:15pm---

While we're still exploring some options with SirsiDynix support, we've identified two possible factors to improve system performance and hopefully alleviate the fluctuations of system load when this issue occurred. The first involves the purge of an unused patron database function that adds bloat to patron records – this will be performed by SirsiDynix engineers next week. The other is an increase in CPU provisioning on the Symphony server, which the IT team hopes to tackle this weekend off-hours.

We’ll post more news next week as soon as it becomes available.

Thank you for your continued patience.

 

---Originally Posted 06/04/2018 - 11:22---

SWAN Member Libraries & Information Technology Staff:

This morning, we encountered another bout of intermittent slowness in the WorkFlows client. Upon further investigation, we found this slowness was again due to a runaway system process relating to the MobileCirc client. We’d previously escalated the matter with SirsiDynix support engineers but have been unsuccessful in resolving the bug. That being the case, we’ve decided to temporarily suspend access to MobileCirc until we’re able to fully resolve the issue.

We sincerely apologize for the inconvenience this may cause and we will send additional updates via this news post as soon as it comes in. We hope to have another update within the next couple of days.

Thank you.

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SWAN Library Services

800 Quail Ridge Drive - Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net/

 

SWANx2018 Annual Conference - Registration is Open!

SWANstravaganza postcard

 

Registration is now open for this year's Annual Conference, SWANx2018!

Our event will be held Friday, August 17th, again at Moraine Valley Community College.

 

Please visit our Eventbrite page for more information and to register: https://swanx18.eventbrite.com

 

Each attendee must register solo via Eventbrite, as you'll be asked to choose your lunch option and receive a survey link in your confirmation email to choose which breakout sessions you are interested in. If you need a group purchase/invoice, or have any other questions regarding this year's event, please email Brande Overbey at brande@swanlibraries.net for assistance.

 

We look forward to spending a fun and informative day with you!

Delayed Reports - Sunday, June 17

SWAN Member Libraries and Information Technology Staff:

Last night's overnight maintenance window ran long this morning.

As a result, our regularly scheduled reports are delayed. Reports are running, but we are behind schedule.

 

Please refrain from scheduling any non-critical reports today, so we can allow our system to catch up.

Thank you for your patience.

 

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

Missing BCA Information

SWAN received reports of missing information in BCA reports run this week. SirsiDynix has reported that the last time our harvest was fully processed was Saturday June 8. They are currently working on this and hope to have it processed by late this afternoon. If you have run any reports in BCA this week that should include information updated between June 9 and June 14 please re-run your reports as the information will not be accurate. We will be monitoring the BCA harvest and apologize for any inconvenience.

Title Deleted Bills

One of the effects of the de-duplication process is an update of the Title Control Number (TCN) for the bib record. The bills that are associated with items pull the item information from the TCN. If the TCN has been changed due to the merge of bib records the bill is no longer able to pull in the title and item ID for the bill. When you attempt to pay bills like this you will receive a database error message and we need to have SirsiDynix re-attach the bill to a bib record.

SirsiDynix has been updating these bills proactively by assigning them to a “Title Deleted” bib record. In the course of running this fix today there were approximately 10,000 bills that mistakenly updated to the Title Deleted bib record. SirsiDynix alerted us to the issue and they are in the process of fixing it. They anticipate it should be resolved by late this afternoon.

Resolved: Gale Databases Unavailable Through Open Athens

Update June 13, 2018 1:35pm: Gale has reported that they resolved the issue. However, libraries should check their Gale database links and verify they are able to access through Open Athens. If you have any issues, please contact help@swanlibraries.net

Update June 13, 2018: This looks to be an issue with Gale, and not Open Athens, that is affecting libraries outside of SWAN and libraries using other methods of remote authentication. Open Athens is continuting to work with Gale, and we will continue to update this post as we learn more.

Gale databases are failing to authenticate through Open Athens. SWAN has reported the issue to Open Athens, and they are working to resolve the issue. Your Gale databases are still accessible in the library, but users trying to authenticate outside of the library will not be able to access them. We will update this post when the issue is resolved.

Cataloging Announcements: Title Control Numbers & MARCIVE Processing

This message is for anybody who uses cataloging functions in SWAN. Two things to be aware of:

  1. Title Control Number Change -- We have received word from SirsiDynix that the process to change LINC- and M-prefixed title control numbers is currently running and will complete soon. This means title control numbers are being converted to SWAN's standard format of "a" followed by the catalog key. Cataloging Libraries: If you have any records in a batch or Connexion save file, please double check that LINC- and M-numbers are still valid if you are using them in your 035 field for overlay.
  2. MARCIVE Processing -- We will be sending a copy of our bibliographic database to MARCIVE on Thursday evening for bibliographic updates and authority control processing. The file will only contain fully-cataloged records (records with a value in the Date Cataloged field). These records will be returned to us on July 3rd and overlaid on our existing database. Please be aware that edits to already-cataloged records during this period may be lost in the overlay. SWAN recommends that starting this Friday, libraries avoid making changes to fully-cataloged records until after the July 4th rebuild. This only includes edits to full bibliographic records. All other functions will remain unaffected. You can safely add or delete items and bibliographic records, edit items, edit and overlay pre-cats and on-order records, and perform all circulation, serials, and acquisitions activities.

Thank you, and please let us know if you have any questions.

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