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*Resolved* Possible Record Indexing Issue on 1/20

*Resolved on 1/21 at 11pm*

SWAN Member Library Staff:

Following a successful database index rebuild last night, the indexing issue appears to be resolved. If you continue to encounter problematic records today, please email with examples for further investigation.

Thank you.


*UPDATE on 1/21 at 4pm*

SWAN Member Library and Information Technology Staff:

To get ahead of this indexing issue, we’re planning a database index rebuild this evening, beginning at 6:30pm. The rebuild can take up to 13 hours (but hopefully much less,) and WorkFlows will be inaccessible throughout the process. Additionally, some scheduled Sunday evening reports may be unable to run. We recommend running these reports again tomorrow morning after the rebuild has concluded.

The following SWAN services will be inaccessible during the rebuild until tomorrow morning:

-      Symphony Server

All WorkFlows access (cataloging, circulation, etc)

SIP2 3rd Party Vendor Integration (databases, electronic media)

SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)

-      MobileCirc

Enterprise will continue to be accessible to patrons and staff.

We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning.


*UPDATE on 1/21 at 12pm*

SWAN Member Library Staff:

Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday.

We will be running a report beginning this evening, which should clear up these indexing errors.


Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally.


Thank you for your patience.

SWAN Member Library Staff:

We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows.

While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning.

Thank you,

SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Phone: 844-SWANLIB (844-792-6542)


*1/22 UPDATE* Information Request for FY19 Membership Fees, Due 1/30

**January 22 Update**

The following 25 libraries responded to our survey in November should complete the form above by January 30, 2018. Here are the libraries that need to provide the debt-service bond payment schedule. It is possible some libraries have a schedule but are not listed.


  1. Alsip-Merrionette Park Public Library District
  2. Bridgeview Public Library
  3. Broadview Public Library District
  4. Downers Grove Public Library
  5. Homewood Public Library District
  6. La Grange Public Library
  7. Markham Public Library
  8. McCook Public Library District
  9. Northlake Public Library District
  10. Summit Public Library District


  1. Acorn Public Library District
  2. Batavia Public Library District
  3. Calumet City Public Library
  4. Eisenhower Public Library District
  5. Geneva Public Library District
  6. Glen Ellyn Public Library
  7. Glenwood-Lynwood Public Library District
  8. Itasca Community Library
  9. LaGrange Park Public Library District
  10. Oak Lawn Public Library
  11. Oak Park Public Library
  12. Richton Park Public Library District
  13. Steger-South Chicago Heights Public Library District
  14. Tinley Park Public Library
  15. Villa Park Public Library

The SWAN Membership Fees for FY19 will be presented at the Tuesday, February 6, 2018 Committee of the Whole meeting, which will be held at 9:30am at RAILS location 125 Tower Drive, Burr Ridge, IL. In advance of this meeting, SWAN is requesting some information from public libraries.

Based on feedback from the membership, the SWAN Board revised the public library fee formula proposed and presented by the Fees Committee. The formula now removes bond payment amounts that are used in a debt service. In advance of the meeting, *I will need public libraries to submit your bond payment schedule by January 30, 2018.*

Why is a document with the bond payment schedule requested?
Quite simple, it will allow us to put your library's bond payment into the formula once, and SWAN will update it each year. We will not have to bother you each year for your bond payment amount!

Explanation of SWAN Fee Formula
A direct link is below, but look under the menu "Membership > Fees" on the SWAN Support site.

The online form to submit a bond payment schedule is located here:
We are asking for a PDF document be uploaded. An image file such as a PNG, JPG, or GIF will also work. The online form also allows you to add comments, ask questions. This is under the "Webforms" menu on the SWAN Support site.

If you have questions, please contact Aaron Skog, SWAN Executive Director.

BLUEcloud Central/Analytics Service Maintenance on Tuesday 1/16 (Evening)

***Update at 4:30pm on 1/16***

We received confirmation today from SirsiDynix that this maintenance will occur after 10pm central, so the impact to our libraries will be minimal. 


***Original Posting on 1/15***

SWAN Member Library Staff:

Please be aware, SirsiDynix has informed us of scheduled maintenance for their BLUEcloud Central service tomorrow evening. This service houses several SWAN services that will also be impacted periodically by the maintenance.

While the specific times of this maintenance are not yet clear, SirsiDynix has indicated brief interruptions of these services throughout Tuesday evening.

The following services may experience intermittent downtime during the maintenance:

  • BLUEcloud Analytics
    • If you have any BLUEcloud Analytics report subscriptions scheduled to run on Tuesday evenings/nights you may want to schedule another report to run earlier in the day to avoid any interruptions.
  • BLUEcloud Commerce
    • Enterprise and WorkFlows may be unable to process payments at times. We’ll be posting a banner on Enterprise to inform patrons of this possibility.
  • MobileCirc

We expect all maintenance should conclude by Wednesday morning. We’ll send further SWANcoms should any issues arise.

Thank you,

SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Phone: 844-SWANLIB (844-792-6542)

SWAN's server infrastructure is migrating to Microsoft Azure!

SWAN Member Library Staff:

The SWAN IT Team is excited to officially announce the next hardware migration for the SWAN server infrastructure!

Click "Read more" below for the full details.

Since March of 2017, my team and I have attended trainings, researched, and tested four potential options to upgrade our ageing server infrastructure. After much consideration, we ultimately determined that a migration to Microsoft Azure Cloud Services would be the best option to provide the financial and performance flexibility that SWAN needs to accommodate the continued growth of our membership. A whitepaper describing our findings was posted to the December 19th SWAN Board packet. That whitepaper is available for reference at the link below.

Today marks the first major milestone in the Azure migration as our Symphony Test server is migrated from the RAILS datacenter to the SWAN Azure environment while being simultaneously upgraded to Red Hat Enterprise Linux 7. This test migration will allow SWAN staff to evaluate the new Azure infrastructure and identify issues prior to our Production server migration.

Our next milestone in this project is scheduled for February 20th when SWAN’s Symphony Production server is upgraded to the latest Red Hat Enterprise version while remaining in the RAILS datacenter. Following the success of this upgrade, a full move to the Azure environment has been tentatively scheduled for either the first week of July or the first week of September. As this project runs parallel to the New 19 migration, we’ve carefully scheduled these dates to mitigate any possible impact to the New 19 migration, and to ensure the optimal performance and minimal downtime for the SWAN Membership throughout the process.

In the upcoming weeks, watch for further details on the SWAN server infrastructure project including any anticipated downtime and how your library might need to prepare for the migration.

Please feel free to email me should you have any questions about the project.

Thank you,

Steven Schlewitt
Information Technology Manager • 630-326-5993

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559 •

*RESOLVED* Overnight User Maintenance Report Failed - Possible Record issues on 1/8

SWAN Member Library Staff:

Last night, a rebuild was completed on the user database, which was then followed up by a successful ADUUser report (Add, Delete, Update).


This should resolve any and all of the unexpected user behavior that was encountered yesterday.

If you encounter any further issues with users not displaying properly, duplicate users or the like, please open a ticket at


Thank you for your patience.


SWAN Member Library Staff:

Last night's ADUUser report that processes new, edited and deleted users did not execute properly.

As a result, you may encounter users that were added, modified and deleted on Sunday, Jan 7 not properly reflected in the system.

SirsiDynix will be investigating the root cause. This should be resolved by this evening's ADUUser report.

Please open a ticket at if you encounter any abnormal behavior.

Thank you for your patience.

SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Phone: 844-SWANLIB (844-792-6542)

New 19 Migration Q&A Session 2 Packet

Current and Future SWAN Libraries—

The second New 19 Migration Q&A session is Wednesday morning at RAILS Burr Ridge, from 9:30-12:30. The attached documents include the agenda, presentation slides, and the updated FAQ document. The questions included in the FAQ encompass those fielded via help desk tickets, site visits, emails, phone calls, and questions posed at the first Q&A session in November. As was the case at the November Q&A session, the bulk of our agenda will be spent answering questions from attendees both in person and online. 

If you have not registered for the event, you can do so via L2. We will be livestreaming the event for those unable to attend in-person. Please register for the livestream by visiting the GoToTraining event page

Light refreshments will be served. If you have any questions about the event, let us know with a ticket: We look forward to seeing you all Wednesday and answering all of your questions!

IP Address Whitelisting for eRead Illinois / Axis360

SWAN Member Libraries and Information Technology Staff:

If you’re currently participating in the eRead Illinois/Axis360 program, you’ve likely received an email from RAILS or Baker & Taylor about an IP address change/whitelist needed by January 15th.

In the case of SWAN libraries, the change requested will occur on the SWAN server network, so no further action is required of the individual libraries. Feel free to ignore these emails. SWAN IT staff are currently in contact with Baker & Taylor and expect to have the necessary change in-place and tested prior to the 15th.

Please email us at if you have any questions about the change or encounter any issues on or after the 15th.

Thank you,

SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Phone: 844-SWANLIB (844-792-6542)