The SWAN Acquisitions User Group meeting has been rescheduled from Thursday October 11, to Wednesday October 24, due to the ILA Annual Conference. You can register for this event on L2. We apologize for any inconveniece this may have caused.

Update 9/20: The upgrade is complete, and on-order records now appear in the item detail display.

SWAN has scheduled an upgrade to Enterprise v5.0.0.7.

This upgrade will resolve an error with on-order records, which currently are not appearing in the item detail display.

We've scheduled the upgrade with SirsiDynix for September 20th at 12:00 a.m. This upgrade will require downtime of Enterprise, estimated at 1-3 hours for:

---Resolved at 8pm on 9/18---

WorkFlows is back online and operating as expected. Please login normally and let us know if you experience any trouble.

We’ll continue to monitor the situation throughout the night and send further updates via SWANcom if any issues arise.

Thank you for your patience as we worked to resolve the issue.

---Original Posting at 7:30pm on 9/17---

SWAN Member Libraries:

---Resolved at 12:30pm on 9/17---

The issue has been resolved and Enterprise should now be operating as expected. If you continue to experience issues, please let us know by emailing help@swanlibraries.net.

---Original Posting at 12pm on 9/17---

SWAN Member Library Staff:

September 14th Update: SWAN's Enterprise 5.0 catalog has some performance issues that are being worked on by SirsiDynix software engineers. This means we experience brief outages from time to time which last less than 10 minutes. Until we have resolved these ongoing issues, we ask library staff to observe the following:

• If any outage occurs, please wait 15 minutes before reporting the outage to SWAN
• SWAN has monitoring tools that alert on-duty personnel if Enterprise becomes unresponsive
• SirsiDynix hosting is monitoring SWAN's Enterprise and will proactively take measures to restart services should Enterprise become unresponsive

We regret the instability of Enterprise at this time.

July 11th Update: Enterprise is experiencing intermittent outages. SWAN is aware of the issue and working with SirsiDynix to resolve this. 

In the meantime, SirsiDynix hosting is proactively restarting SWAN's Enterprise daily. The hosting support team is monitoring SWAN's Enterprise and will automatically restart Enterprise should it become unresponsive. SWAN staff will continue to use tools to monitor Enterprise and be alerted should an outage occur.

SWAN Member Libraries and Information Technology Staff:

The load average on our Production server has returned to normal levels.

We are no longer seeing any anomalies on the system, but will continue to monitor the server.

Thank you for your patience.

We have implemented User Category 11 in patron records to represent Hold Pickup Preference. The majority of libraries will not use this category and can simply ignore the field.

For libraries who have a Drive-up window at your library, this provides a means to identify their preference. This can be printed on the hold wrapper enabling staff to follow the patron's choice. Current options include: DRIVEUP, DESK, OPEN, and UNKNOWN. 

SWAN Member Library Staff: 

We are currently encountering a long-running overnight maintenance report, ADUText, that is impacting this morning’s report scheduling.  This report has run into the time allotted for other maintenance processing, and so we are unable to run other user and rebuild reports that typically occur each night.