As was reported at the last SWAN Circulation Users Group we are moving forward with the rescheduling of notices. In the past we had to separate the individual SMS and Email notice reports alphabetically to ensure the phone carriers and email servers did not block our notices. Last Tuesday we stopped separating the reports and all seems to be running well.

SWAN Member Libraries:

We have received a few reports of users encountering "UNABLE TO PROCESS REQUEST" errors while attempting to search for items, particularly when searching by ISBN.

SirsiDynix has looked into the error and suspects this is related to a locked process on the system that will be cleared during our nightly Halt/Run.

Typically, if this error is encountered during a search, the item will still display after the error is acknowledged. You may also need to rerun the search to display your results.

The 2018 ILA Awards have been announced, and among the fifteen award recipients, four were from SWAN libraries. Congratulations to Marissa Elera of Berwyn Public Library, David Kelsey of St. Charles Public Library, Lucas McKeever of Elmwood Park Public Library, and Katrina Arnold (trustee) of Broadview Public Library! 

We have added the email address to the Addresses tab of the Display User wizard.  To do this the state (e.g. IL) has been removed:

Blue Island Public Library will be closed again on Thursday, July 12th. They are working to have an alternate entrance completed to reopen regular hours Friday, July 13^th (9:00 AM).  This article provides an update on the Library services and impact:  https://wgntv.com/2018/07/10/car-crashes-into-blue-island-library/

The Blue Island Public Library will be closed Tuesday and Wednesday, July 10-11th due to a car accident which impacted the building. We will update you as details regarding repair and reopening are available.

The NBC Chicago report provides information on the accident and impact to the library.

Starting Tuesday, July 10, 2018, the Clean Hold Shelf report will include the patron barcode which appears after the patron name. The sort order of the report will remain the same, in alphabetic order by last name.

Due to the scheduled maintenance and downtime on July 4th, the Auto Renewal report that should have run for items due today, July 6, 2018 did not run. We just ran the report for these items; patrons should be receivnig their notices now. It is possible patrons may receive two separate notices: one earlier this morning for items due on July 8, and one now for items that were due today. We apologize for any inconvenience this may have caused. Thank you to the libraries that reported this issue.