SWAN Member Library and Information Technology Staff:

This holiday weekend, beginning Sunday evening, May 27 through Monday, May 28, SWAN will be performing database maintenance on our Symphony Server to finalize the deduplication process. This maintenance will be rebuilding the full cataloging index and will commit the changes made during the deduplication process that began on May 18.

During this time, there will be no access to Symphony WorkFlows or SIP2 connected hardware. Other external systems may experience brief outages during this time, but access to digital media, reference databases and Enterprise should remain largely accessible.

Click "Read more" below for the services affected.

SWAN Member Libraries and Circulation Staff:

Starting tomorrow morning, you should start receiving notifications when your patrons have undeliverable email notices, commonly referred to as "bounce" notifications. 

These messages will be delivered to the aliased addresses (<3 letter code>@notices.swanlibraries.net). For information on what you should expect and actions that you can take with the data, please review the documentation provided at the link below. 

Libraries can now request customizations to their Enterprise profiles, including:

• Theme (the color of your search bar)
• An Evanced events feed in the left column
• Custom links to your library website in the 'Library Information' dropdown menu
• Links to pre-filtered searches (item lists), for example, to new movies

Follow the instructions in the Enterprise Customization Request form to view these options in your development profile.

Some changes will be rolled out automatically June 25th:

• Contact and hours links will appear in your 'Library Information' dropdown menu, so they're available to patrons even from search results
• Library hours information will move to the right sidebar of your landing page

The next SWAN Acquisitions Users Group meeting will be Thursday, May 24. The meeting will be held from 9:30 am - 12:30 pm in the RAILS Burr Ridge Meeting Room. Registration is open on L2, please let us know if there are any topics you would like to have included on the agenda.

This Users Group is primarily for SWAN libraries currently using Acquisitions, but is open to all. This is a great forum if you are considering using the module and would like to hear how others are using it.

Cataloging Advisory will meet Friday, May 25th from 10:00 to noon at Westmont Public Library's Community Meeting Room. Registration is on L2 here: https://www.librarylearning.info/events/?eventID=26540

SWAN Member Library Staff:

The SWAN/RAILS Datacenter outage has concluded and we do not expect any further downtime today. The issue was caused by a widespread outage of ICN, the RAILS datacenter Internet Service Provider. ICN has informed RAILS that the issue has since been resolved.

Thank you for your patience.

----Original Posting at 9:10am to SWANpond MailChimp Subscribers---

TIME OF OUTAGE: [9:00am on 5/17] 

While we continue to process through all holds-related issues which surfaced during N19 migration, we also want to send a reminder about using Mobile Circ.

The addition of our 19 new libraries increased the demand on our Symphony Reports system. This was largely expected, but I want to outline some of the steps we are taking, and to assure our libraries that the longer queues for reports is something we are working on behind the scenes to address.

1. We have worked to ensure that use of Symphony Reports as a statistical tool will be met through BLUEcloud Analytics. We are holding open labs for the new member libraries to get the reports they need scheduled in Analytics.
2. Acquisitions libraries in SWAN increased from 15 to 27, which has put the use of the X12 report into wider use. This report when run is queuing up and waiting behind other reports. We are looking at ways we can cut back on the delays.
3. SWAN libraries relying on Symphony Reports for specific statistics will be provided opportunities to transition to Analytics, but this will require us to set a deadline at some stage. Some reports can only run in Symphony, but the majority have an equivalent in Analytics.
4. SWAN's notices for automated phone, text, email, and print are running at times throughout the day, so we are examining this configuration to see if we can compress the length of time they run.

The goal we have is to see what our "new normal" will be with the expansion of our membership. Many libraries within the 19 delayed processing orders during the technical services freeze, so please bear with us while we work to determine if there is a temporary demand, or a new normal.