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Welcome to SWAN Support

Log in to view help, trainings, and more. New to SWAN? Get started.

Featured

SWAN Expo Presentation Archive
MessageBee

News

Weekly Delivery Option of the List ONLINE Users Report Now Available

Mon, 09/25/2023 - 1:12 PM

Non-SWAN ILL Record Cleanup

Mon, 09/25/2023 - 9:48 AM

Reminder: Transition to Boundless

Wed, 09/20/2023 - 10:05 AM

Aspen 23.09 Release

Wed, 09/20/2023 - 8:21 AM
All News

Events

Tue
Sep 26

SWAN Members Fireside Chat

11:00 AM - 12:00 PM
Thu
Sep 28

SWAN Technology Update

9:30 AM - 11:00 AM
Thu
Sep 28

SWAN Discovery and User Experience Advisory

1:30 PM - 3:00 PM
Mon
Oct 2

SWAN Cataloging Office Hours

10:00 AM - 10:30 AM
Full Calendar
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Contact SWAN Support

Have questions? We are here to help.

  • Log in to the ticket portal
  • Email help@swanlibraries.net
  • 844-SWAN-LIB (844-792-6542)

Topics

Accounts & Logins

Login and access WorkFlows, BLUEcloud, and more.

Acquisitions

SWAN supports two Acquisitions products: BLUEcloud Acquisitions and Symphony Acquisitions.

Cataloging

Create pre-cats, find local cataloging practices and policies, and learn about the scripts and processes running on our shared catalog.

Circulation

Learn about daily circulation duties and functions, including patron management, checkin and checkout functions, holds, mobile and offline circulation, and the Outreach module.

Discovery & User Experience

Learn about the SWAN online catalog, mobile app, and patron-facing services.

E-Resources

Find information about databases, authentication, and electronic resource integration in the catalog, including eBook and streaming platforms.

ILS Configuration

SWAN uses SirsiDynix' Symphony Integrated Library System (ILS). Learn about configuration settings, how they impact your library and support your circulation policies, and configuration files to help identify your library's settings.

Interlibrary Loan (ILL)

Over 99% of SWAN libraries' loan requests are handled between SWAN libraries. The other, less than 1%, can be processed through several methods, including OCLC WorldShare ILL.

Reports & Statistics

Download monthly statistics and learn about BLUEcloud Analytics and on-demand reports in Symphony Workflows.

Research & Pilot Services

SWAN engages in a variety of research and discovery projects, with a goal of identifying new tools and services that will benefit our membership.

Serials

Review SWAN practices for managing serials and learn how to use the Serials module.

Technology & IT

Download software, find recommended hardware, and determine supported third-party vendor integrations.

Platforms

  • Aspen Discovery
  • MessageBee
  • MobileStaff
  • All Platforms

Get Involved

Forums

Sign up for the SWAN Community Forums to network with your colleagues.

User Groups

Join a SWAN User Group to share ideas and influence decisions in the consortium.

Newsletter

Sign up for the SWAN monthly newsletter to stay informed.

Find a Library

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844-SWAN-LIB
https://www.swanlibraries.net

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