We have recently seen an increase in reports from libraries whose patrons are reporting they are no longer receiving their email notices from SWAN. Some patrons may be experiencing this because the email address for our notices recently changed to sirsi@catalog2.swanlibraries.net, and the emails may be going to their Junk or SPAM folders. If you have a patron report they are not receiving their emails, ask them to check their Junk and SPAM folders.

SWAN Member Library Staff:

With the SWAN server infrastructure migration just around the corner, one of the last boxes to tick in our pre-flight checklist is a membership-wide benchmark of the new server. That being the case, next week we’ll be holding a server benchmark survey on Thursday, December 13^th from 10am to 12pm.

The survey itself consists of a series of simple WorkFlows tasks that staff will need to complete and questions about the experience. It will likely take staff no longer than 10 minutes to complete, and while tasks in this survey are more circulation-focused, we encourage all library staff to participate and submit their own surveys. Additionally, while this survey is not mandatory, we would urge every library to have at least one staff member run through the tasks and submit the survey to ensure their library has the necessary network access to our new server environment. Additionally, we hope to have as many simultaneous users on the test server possible to ensure a high-volume system benchmark.

To participate in the benchmark survey:

Pleaes verify that your library days closed are accurate through the end of 2018 and if possible, all 2019 dates are entered. If you would like SWAN staff to assist in updating your Days Closed, please submit a support ticket with a list of days.

The nightly BCA harvest for Sunday night was delayed. Data harvesting cycle should resume to normal tonight. If you run reports today, you will notice that Sunday data is not available yet.

Tomorrow's Cataloging Advisory Meeting will take place at the RAILS Burr Ridge Main Meeting Room from 10 a.m. to 12 noon. A preliminary agenda is attached and available on the Meeting Agendas & Documents page of the support site. As always, feel free to bring your own topics for discussion. Meeting notes will be posted for those who cannot attend. We hope to see you there.

We have worked with SirsiDynix to resolve the duplication of EDI orders.  This involved the removal of EDI transactions created 11/15/2018 through 11/24/2018 that had not yet been sent.  If you created EDI orders within this time frame, please rerun your EDI reports to send these orders to your vendor.

If you encounter duplications or any other problems, please send a support ticket to help@swanlibraries.net. 

We continue to have reports of EDI order duplications occurring. This is sporadic and we are trying to isolate the problem. If you are an EDI library and you have processed orders - successfully or with duplicate errors, during the past week - please send in a support ticket with a brief explanation of your experiences. We are trying to identify the problem and need to know what each EDI ordering library is encountering. 

Thank you for your help in solving this issue and your patience as we track down the source of the problem. 

Adding to the list of closures today, 11/26/2018. Also, please note that all RAILS service centers are closed and therefore no delivery today.

The following libraries will be closed today:

• BWS - Bellwood
• ESS - Eisenhower
• HWS - Homewood
• TFS - Thomas Ford
• RDS - Riverdale
• BVS - Bridgeview
• Bensenville School District #2 (BBD - Blackhawk, BJD - Johnson, BTD - Tioga)
• CIS - Cicero 

The following libraries will be opening late today:

• OBD - Oak Brook - will open today at 1 PM