Gale Resources Error with Athens

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A couple of libraries have reported issues with Gale resources with remote login through Athens. The error is 404 Not Found.  We've submitted tickets to Open Athens and Gale. We are working to get the issue resolved. 

Tracking Updates: 
Issue Updates
Date/TimeNote
September 2, 2020 - 2:30pm
September 16, 2020 - 8:45am
A temporary workaround is to login to Athens through another Gale resource and then in the same browser session, open Chilton's in a new tab.
September 18, 2020 - 11:00am
We have another temporary workaround from Gale. We will check the Athens links at the end of the month. For now, we advise adding this link below to your website in place of the Athens link. We tested from our office and this method is working. "Per the access team, this is a known issue that will be fixed with a platform update at the end of the month and require no extra action from you or your member libraries. However, in the 12-day interim, the team did create a temporary URL to use to keep access uninterrupted. https://link.gale.com/apps/CHLL?u=swan_chll This URL will use an access code of “swan” in place of a regular barcode authentication. Again, this will be only temporary, but the goal is to keep access uninterrupted to your members and their patrons."
September 30, 2020 - 7:30am
The issue was resolved by Gale and Chilton's is now working remotely.
October 5, 2020 - 10:15am
St Charles reported the same error message with Gale Legal Forms. We have a new ticket with Gale Case ID: 4295570. As soon as we have a solution we will update this Known Issue.
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