Agenda:
- Overview of live chat and types of questions Unique sees
- How to increase engagement through chat
- Options for Unique's chat service
- Unique call center supported including emedia support
- Library self serviced
Presenters
Michael Kuhr, Library Consultant, Unique mkuhr@uniquelibrary.com
Join Michael Kuhr, Library Consultant, Unique for a discussion of chat services available to your library from Unique's suite of services. As a trusted SWAN partner, Unique works with SWAN libraries in our notifications, collections, and additional services such as chat and support are available. Michael will discuss these services and how they work with SWAN libraries, especially in these times when we need increased support for virtual services.