Update - 2:10PM
Restarting the VPN services appears to have resolved this issue and we’re seeing all connections have been restored on the SWAN side. We will continue to monitor the system’s stability throughout the weekend.
If your library is still having problems, please open a support ticket so we may investigate.
Thank you for your patience!
Update - 1:40PM
We need to restart VPN services on our primary firewall. This will result in libraries connected to SWAN to briefly disconnect. We will send notice via SWANcom when services have been restored. Thanks.
Update - 12:40PM
While investigating the root cause of an WorkFlows outage impacting a few libraries, we became aware that our firewall appears to be misreporting the tunnel status. We have confirmed that our Symphony systems are up and many libraries are not reporting issues. Electronic resources and Aspen Discovery are also unaffected, however, internal SIP2 services at the libraries are also impacted..
As the affected libraries is below 10% of our membership, we will not be rebooting our firewall and potentially risk a more widespread outage.
The impacted libraries should continue using offline mode to circulate material while we continue to investigate. If your library is having difficulties connecting to WorkFlows, please open a support ticket. We will continue to update the known issue as more information becomes available.
Thanks!
Some libraries are reporting issues connecting to WorkFlows. We’ll be rebooting our services at 12:15 PM which will kick all libraries off. After the system reboots libraries will be able to log back in.
