SWAN has begun the monthly process of removing expired ONLINE patron records. All records expired for at least 90 days with a last activity date prior to the expiration date have been removed, since these records have been inactive. Moving forward we will continue the removal process on the 15th of every month.
We have not yet removed records with a last activity date after the expiration date to allow libraries to reach out to those patrons before their records are removed. These are patrons that are likely actively using the electronic resources from your library, so you'll want to follow-up with them to work through the next steps.
- Use the SWAN Reports > Users > List Users Reports > List Expired ONLINE Users with Last Activity Date LATER than Expiration Date to identify any of these active ONLINE patrons for your library. These records will be removed with the next monthly removal (15th of every month)
Next steps at your library:
- Check daily ONLINE Users reports to contact patron and verify residency
- Process records from report – see Process for library staff for Online Patron Registration page of the SWAN Support Site
- Remove the record if you are not able to verify residency
If you have any questions please open a ticket by sending an email to help@swanlibraries.net
