As of today, your MessageBee portal will provide access to phone notifications. Previously, only SMS and email notification statistics and failure reports were available to you. Reports on phone notifications were available only through a centralized SWAN account, and you'd need to contact SWAN to follow up on them.
We have successfully integrated these reports into your MessageBee portals so everything is in one place. To access these, you will see a new Communication Channel called "Voice." Use this along with the usual report filters to access statistics on successful calls and follow up on notifications patrons may have missed.
Be aware that voice notification statistics work in the same way as other message statistics. They are organized by checkout library. For example, if your patron checks out items at a neighboring library, the notification will come "from" that library and will not be accessible through the your library's portal. SWAN can still help you follow up on notifications in cases like this. Just send in a ticket.
This is only an internal change. The patron experience, including voice message text and call-from phone numbers, has not changed.
