UPDATE 06/18/2024 7:02 PM
Thank you all for your patience.
SirsiDynix has finished the BLUEcloud Analytics harvest and is running all reports that were scheduled to run today a second time. If you received your reports via email earlier today they may not include transactions that took place yesterday. You should use the reports being delivered now for accurate information.
SirsiDynix has not yet concluded their investigation into the issue that stalled our upgrade last night. We will update this news article as we have more information.
If you have any questions please Submit a Ticket from the SWAN support site or send an email to help@swanlibraries.net.
UPDATE 06/18/2024 11:20 AM
The overnight maintenance and morning reports have completed; you may now run any necessary reports in Symphony.
Our overnight BLUEcloud Analytics harvest was not able to run last night due to the issues with the upgrade. You should hold off on running any reports for information that includes any transactions performed yesterday as it will not be included. If you have scheduled reports that include transactions performed yesterday you may need to run the reports manually once the harvest is complete. We have asked SirsiDynix to run the harvest now; we'll let you know when that is complete.
During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1.
We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause.
Essential overnight maintenance reports will continue to run late as the system gets caught up. Please refrain from running any unnecessary reports until this process is complete.
There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows 4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a link to the installer here.
Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue.
