Indexing errors due to abnormal overnight processing

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**REOPENING ISSUE**

We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information.

**RESOLUTION DETAILS**

The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing.
This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time.

While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports.

If you encounter any further difficulties with records in WorkFlows, please notify us at help@swanlibraries.net so we can investigate.


Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records.

We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help@swanlibraries.net and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance.

Tracking Updates: 
Issue Updates
Date/TimeNote
May 31, 2019 - 7:30am
May 31, 2019 - 9:00am
SirsiDynix support has identified a record that exceeded a text limit in our database. They have corrected this record, and we will be rebuilding our text database this morning to resolve the issue. You may continue to encounter locked or unavailable records until the rebuild has concluded. Also, for cataloging staff - please avoid cataloging until we have issued an all-clear.
May 31, 2019 - 11:45am
The reindexing report has just finished. We're spot checking to ensure database integrity now.
May 31, 2019 - 12:30pm
The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing. This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time. While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports. If you encounter any further difficulties with records in WorkFlows, please notify us at help@swanlibraries.net so we can investigate.
June 3, 2019 - 12:00pm
We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information.
June 3, 2019 - 4:00pm
SirsiDynix has corrected the indexing issues experienced today. All records sent to SWAN appear to be retrieving and displaying properly. SWAN will continue to monitor this situation.
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