For patrons that are replacing a library card.
The following e-content platforms require additional support from library staff to ensure that if the patron has any current titles checked out or have titles on hold, that they do not lose their electronic content. A good rule of thumb is for desk staff to ask the patron if they currently use any of the library's electronic content.
There may also be additional e-content vendors and platforms that are not listed here that may require additional support from library staff.
The following steps can only be done if the patron is in the same Overdrive consortium. If a patron moves from one consortium into another, then any holds will need to be placed on the new library card, subject to collection availability.
The following steps can only be done if the patron is issued a new card from their home library. This does not cover patrons moving from one SWAN library to another.
You will either change barcodes (if new library card number does not exist in the system), or merge barcodes (if new library card number has already been used by the patron in Boundless).
