SWAN supports EBSCO packages available through the Illinois State Library and RAILS.
EBSCO package from the Illinois State Library
The EBSCO package is provided by the state library to all Illinoisans. The state library has selected EBSCO to provide these resources at no cost to the library. The database links already reflect OpenAthens as the primary method for remote authentication. There is nothing additional that needs to be done. To access, please download the spreadsheet and select the tab for your library. In addition, there is a PDF that contains the list of EBSCO databases and brief descriptions that can be downloaded and used for your library website.
Supplemental EBSCO Databases
Your library may have supplemental EBSCO databases available. Please see your library website.
EBSCO Flagship Package
Subscription period is from 07/01 - 06/30. RAILS has an exclusive package and pricing available to its members. The EBSCO Flagship Package includes Novelist Plus, ConsumerReports.org, and your choice of 6 additional resources. RAILS will handle all orders for EBSCO including renewals. Information can be found on the RAILS Deals & Discounts page.
Submit a ticket if you have questions about the Flagship Package, including database links.
Individual EBSCO Databases
Subscription period is from 07/01 - 06/30. If you wish to purchase additional databases with the EBSCO Flagship Package, or stand-alone EBSCO databases, please see the list of available resources and pricing on the RAILS Deals & Discounts page. RAILS will handle all EBCO orders including renewals.
Tutorials and training
EBSCO Connect offers:
EBSCOadmin
EBSCOadmin allows library administrators to control the look and functionality of their EBSCO interfaces. This is also where statistics for EBSCO databases can be requested and downloaded. If you do not have credentials or your credentials have expired, please submit a ticket.
EBSCO Connect
EBSCO Connect is a one-stop website to help you get the most out of your EBSCO experience. Some of the things available in EBSCO Connect:
- Case management
- Online training
- Product tutorials
- Search box builder
- Alerts
- Promotional resources
EBSCO Connect credentials are different than EBSCOadmin. To request new credentials for EBSCO Connect, fill out the form Request Your EBSCO Connect Account. You will need to find and select your library under Find your Institution.
Once you have an EBSCO Connect account, you can request to be emailed monthly statistics for the following products:
- Consumer Reports
- Auto Repair Source
Promotional materials
Who to contact for EBSCO-related issues
Start Here
This guide outlines common support scenarios, but it may not cover every situation. When in doubt, members can always contact SWAN for assistance—the team will ensure the issue is handled or directed appropriately.
Issue Type |
Primary Contact |
Secondary Contact |
Database Access & Authentication |
|
|
Database access problems (EBSCO databases or databases purchased through EBSCO) |
SWAN |
EBSCO Connect |
IP range updates |
SWAN |
|
OpenAthens support |
SWAN |
|
Interface & Configuration |
|
|
EBSCO profile creation/modification |
SWAN |
Illinois State Library (for statewide databases) |
Explora interface issues |
SWAN |
Illinois State Library |
Publication Finder interface issues |
SWAN |
|
EDS native interface support |
SWAN |
|
EDS API in Aspen catalog |
SWAN |
|
Library logo updates |
SWAN |
|
Subscriptions & Purchases |
|
|
Current subscription inquiries |
EBSCO Connect |
|
EBSCO database package purchase and renewals |
RAILS |
|
Reports & Administration |
|
|
EBSCO reports assistance |
SWAN |
|
EBSCOadmin access |
SWAN |
|
Training & Resources |
|
|
Online training and tutorials |
EBSCO Connect |
SWAN |
FAQs and help documentation |
EBSCO Connect |
SWAN |