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Welcome to SWAN Support

Log in to view help, trainings, and more. New to SWAN? Get started.

News

Aspen 25.05 Release

Wed, 05/14/2025 - 8:40 AM

Three candidates for three SWAN Board seats

Fri, 05/09/2025 - 9:40 AM

SWAN Help Desk migration is complete

Tue, 04/29/2025 - 6:19 AM

New York Times Bestseller lists in Aspen

Mon, 04/28/2025 - 11:24 AM
All News

Events

Thu
May 22

SWAN E-Resource Working Group

1:30 PM - 3:00 PM
Zoom
Fri
May 23

SWAN Board Meeting

9:30 AM - 11:30 AM
Palos Heights Public Library
Tue
May 27

SWAN Members Fireside Chat

11:00 AM - 12:00 PM
Zoom
Thu
Jun 5

SWAN Quarterly Meeting

10:00 AM - 12:00 PM
Oak Brook Public Library,Zoom
Full Calendar
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Contact SWAN Support

Have questions? We are here to help.

Submit a Ticket

Email help@swanlibraries.net
844-SWAN-LIB (844-792-6542)

Topic

Topics

Accounts & Logins

Login and access WorkFlows, BLUEcloud, and more.

Acquisitions

SWAN supports two Acquisitions products: BLUEcloud Acquisitions and Symphony Acquisitions.

Cataloging

Create pre-cats, find local cataloging practices and policies, and learn about the scripts and processes running on our shared catalog.

Circulation

Learn about daily circulation duties and functions, including patron management, checkin and checkout functions, holds, mobile and offline circulation, and the Outreach module.

Discovery & User Experience

Learn about the SWAN online catalog, mobile app, and patron-facing services.

E-Resources

Find information about databases, authentication, and electronic resource integration in the catalog, including eBook and streaming platforms.

ILS Configuration

SWAN uses SirsiDynix' Symphony Integrated Library System (ILS). Learn about configuration settings, how they impact your library and support your circulation policies, and configuration files to help identify your library's settings.

Interlibrary Loan (ILL)

Over 99% of SWAN libraries' loan requests are handled between SWAN libraries. The other, less than 1%, can be processed through several methods, including OCLC WorldShare ILL.

Reports & Statistics

Download monthly statistics and learn about BLUEcloud Analytics and on-demand reports in Symphony WorkFlows.

Research & Pilot Services

SWAN engages in a variety of research and discovery projects, with a goal of identifying new tools and services that will benefit our membership.

Serials

Review SWAN practices for managing serials and learn how to use the Serials module.

Technology & IT

Download software, find recommended hardware, and determine supported third-party vendor integrations.

Platforms

  • Aspen Discovery
  • Aspen Library Discovery App (LiDA)
  • MessageBee
  • MobileStaff
  • All Platforms

Get Involved

Forums

Sign up for the SWAN Community Forums to network with your colleagues.

User Groups

Join a SWAN User Group to share ideas and influence decisions in the consortium.

Newsletter

Sign up for the SWAN monthly newsletter to stay informed.

Find a Library

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System Wide Automated Network
915 Harger Road, Suite 260
Oak Brook, Illinois 60523
844-SWAN-LIB
https://www.swanlibraries.net

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