MobileStaff Setup

Installation and registration for mobile devices

Prerequisites:

• Ensure device is registered with SWAN
• Device to be registered must be secured with a passcode
• Device must be connected to library's AppleID/Google Account
• Devices using a personal account cannot be registered with SWAN
• FindMy must be enabled on device and affiliated with library's appropriate account

Installing MobileStaff on iOS:

• Please ensure MobileStaff has been installed on all devices prior to registration
• The use of MobileStaff with SWAN requires a device running iOS 16 or newer
• MobileStaff is available in the AppStore
• Download and installation will proceed automatically

Finding your device's serial number in iOS

Your device's serial number(s) is required for SWAN MobileStaff registration. This may be found by going to Settings>General>About.

Installing MobileStaff for Android

• Please ensure MobileStaff has been installed on all devices prior to registration
• MobileStaff is compatible with Android devices running AndroidOS 12 or newer
• MobileStaff can be installed from the Google Play Store
• The download and installation will proceed automatically

Finding your device's serial number in Android

Your device's serial number(s) is required for SWAN MobileStaff registration. It can be found in Settings>About Device>Status.

Registering and activating your device with SWAN

Submit a MobileStaff Device Registration form for your library devices. You may register up to five devices per registration form.
SWAN will not activate your MobileStaff device without a completed registration and acceptance of license terms.

SWAN support staff will then reach out to you to schedule MobileStaff activation. During that time, SWAN support staff will also review the app's functions..

Signing in to MobileStaff

Once your device has been registered, licensed, and has an internet connection:

• Open MobileStaff and log in
• Your library's assigned username and password found in Accounts & Logins
• If this is your first time logging in or you have not used the device in several weeks, your initial login can take several minutes
• Note: If MobileStaff is deleted or otherwise removed from the device, SWAN will need to reactivate the device before you may log in

Connecting Bluetooth peripherals

• Power on your Bluetooth peripheral and ensure it's in 'pairing mode'
• Go to Settings>Bluetooth on your device
• Select Pair/Connect when the peripheral you wish to connect appears in the list

Barcode Scanners

Socket Mobile SocketScan Series scanners are compatible with MobileStaff. SWAN recommends two models; one capable of scanning the QR code on Drivers Licenses for patron registration. The second model can only scan standard barcodes. Refurbished models may also be available direct from SocketScan.

SocketScan S720 - Drivers License Enabled

SocketScan S700 - Standard Barcodes Only

• Scanners appear as a keyboard to the system; no setup is required beyond pairing
• Scanning a library barcode in the Notes app is a great way to ensure your scanner is reading correctly
• If your scanner is not decoding the barcode properly, or you wish to change settings, please refer to the documentation provided with your device

Note: Do not download the companion app for SocketScan barcode scanners; basic mode must be used

Receipt Printers

If you are connecting a receipt printer, additional setup is required in MobileStaff:

• In MobileStaff, select Setup>Devices
• In the Receipt Printer dropdown, select your printer
• Under Setup>Check Out, check the Print Receipts box
• Note: Please see our Peripherals documentation for model recommendations