Real-time availability (RTA) connects WorldShare ILL to your Symphony WorkFlows to determine if a requested item is available. Where availability is defined by your library's procedures and shelf location.
RTA enables the system to automatically respond No to lending requests that have an OPAC status of unavailable. This saves staff time as well as patron wait time by moving requests through the lender string more quickly.
Requests rejected with RTA will appear in your "Reasons for No" report will the reason of No - System checked availability.
Availability is defined in ILL Configuration as below.
Please open a SWAN support ticket or request an ILL consultation to customize your table.