Outreach Module- Search Interest Feature Disruption of Service

Quick Info
Issue Type: 
Issue
Status: 
Closed
Description: 

Sometimes when using the Search Interest wizard in the Outreach module an error will occur. This error will lock up the wizard and not allow any further searches to be done for the rest of the day. After our nightly halt and run the wizard is once again useable. We have a case open with Sirsi Dynix about the issue and will continue to monitor it closely.  If you are using the Outreach module and run into this error, please submit a help ticket so we can add to our case with Sirsi Dynix.

Tracking Updates: 
Date/TimeNote
September 30, 2019 - 5:00pm
This case has been updated by Sirsi-Dynix to a UNI-41723. This may be addressed in a future realease. https://support.sirsidynix.com/issue/uni-41723
January 31, 2020 - 7:45pm
Ticket Timeline 2/2019 Sirsi Dynix was made aware of the problem. A halt and run of the system rectified the situation. 8/2019 Another instance was reported, and another ticket was opened with Sirsi Dynix. Sirsi Dynix suggested a rebuild text report. Crystal Vela asked IT manager Steven...
July 24, 2020 - 3:45pm
Sirsi Dynix's development team has finished on this UNI, and the expectation seems to be that it will be available on the 3.7.1 release. At this time I do not have an estimate as to when that will be. In the short term, these errors were always caused when searching on this particular interest...
August 9, 2021 - 9:01am
This was not fixed with the 3.7.1. Sirsi Dynix recommends simplifying search strings. This will not be addressed in future releases.