*Resolved* SirsiDynix BLUEcloud Outage on 9/14/2021

Quick Info
Issue Type: 
Issue
Status: 
Open
Description: 

SirsiDynix is reporting intermittent outages of their BLUEcloud server host this morning, affecting access to many of SWAN's BLUEcloud products. The following services may be inaccessible while SirsiDynix investigates this issue:

  • Enterprise and WorkFlows credit card payment services
  • BLUEcloud Central
    • BLUEcloud Circulation
    • BLUEcloud Cataloging
    • BLUEcloud Acquisitions
  • BLUEcloud Analytics
    • Delivery of scheduled BLUEcloud Analytics reports
  • BLUEcloud Mobile App (patron-facing)
  • BLUEcloud Mobile Staff (aka BLUEcloud MobileCirc)

This outage does not affect access to Enterprise, WorkFlows, or Aspen..

We'll update this post with any additional information as it becomes available.

Tracking Updates: 
Date/TimeNote
September 14, 2021 - 9:56am
Issue created
September 15, 2021 - 9:34am
SirsiDynix is reporting that all issues with their North American BLUEcloud host have been resolved.
September 15, 2021 - 10:19am
While BLUEcloud services have been restored, the BLUEcloud Mobile App continues to experience login issues. This is being tracked in a separate Known Issue.