SWAN Support is limited over the holidays with on-call staff available for emergencies.
- Friday, December 23rd CLOSED
- Monday, December 26th CLOSED
- Friday, December 30th CLOSED
- Monday, January 2nd CLOSED
When to Call 844-792-6542 (844-SWAN-LIB):
- A service is down
- Circulation is impacted
- Unable to perform key job functions
When to Open a Ticket:
- Questions and troubleshooting
- Report request
- Enterprise changes
- Integrating new services
- Known Issues
- Track Known Issues on the SWAN Support Site
If you need to reach someone at SWAN directly, please refer to the contact page on SWAN Support.