Thursday, May 11, 2023 - 2:05 PM | Helen Pinder
As some of you have noticed, this week patrons sent to Unique Management for their “Gentle Nudge” process no longer appear with a user status of COLLECTION. Instead, they carry a status of REFERRED, as they have been referred to a third-party vendor for additional contact in an attempt to recover overdue materials or collect outstanding fees.
This is a small change in word choice to preserve patron goodwill and foster a more positive service environment.
Many thanks to our report testers, Acorn Public Library and Indian Prairie Public Library! If there are any questions about this change or about Unique Management's services, please open a support ticket at help@swanlibraries.net
