News

May 31, 2018 - 1:28pm

We have discovered an issue in which MARC data has disappeared from bibliographic records in isolated cases, leaving bibliographic control, call number, and item data in tact. This can manifest in a few ways, some of which may be confusing as WorkFlows does not know how to communicate the error... Read more

May 31, 2018 - 9:00am

As you may have heard we recently found out libraries should be completing their Clean Hold Shelf report before beginning to process their Onshelf Items list (pull list). In our ongoing mission to minimize issues with holds we will be running the Clean Hold Shelf report for all libraries... Read more

May 30, 2018 - 4:10pm

The deduplication process has led to the cancelling and replacing of numerous patron holds.  Each time a hold is cancelled, a patron with a valid email address receives a hold cancellation notice, and we have received reports that these notices are confusing to patrons.  As a result, we have... Read more

May 29, 2018 - 5:19pm

SWAN Libraries—

Two Enterprise issues have appeared since the deduplication and rebuild have completed: 

  1. Many items in My List are no longer showing data
  2. Permalinks are no longer linking properly

Though we will continue to determine the extent and cause... Read more

May 29, 2018 - 11:07am

Thank you all for your patience this weekend and in the past weeks as we prepared this deduplication. You've helped it run as smoothly as possible. We are back up and running today with a nearly completed deduplication, but the process is ongoing.

Not all records have been fully... Read more

May 27, 2018 - 10:37am

SWAN Member Library and Information Technology Staff:

We’re currently seeing a long-running maintenance report, “ADUText” that is delaying the start of the normally scheduled reports. If this report runs into library hours this afternoon, you may also encounter ‘locked’ item records or ‘... Read more

May 25, 2018 - 10:00am

SWAN Member Library and Information Technology Staff:

Database maintenance has concluded successfully.

This rebuild has finalized the deduplication process.

 

Staff will be able to resume normal operations beginning tomorrow.

Thanks for everyone’s patience... Read more

May 22, 2018 - 3:42pm

SWAN Member Libraries and Circulation Staff:

Starting tomorrow morning, you should start receiving notifications when your patrons have undeliverable email notices, commonly referred to as "bounce" notifications. 

These messages will be delivered to the aliased addresses (<3... Read more

May 18, 2018 - 3:23pm

Registration is now open for this year's Annual Conference, SWANx2018!

 

Our event will be held Friday, August 17th, again at Moraine Valley Community College.... Read more

May 18, 2018 - 1:14pm

The next SWAN Acquisitions Users Group meeting will be Thursday, May 24. The meeting will be held from 9:30 am - 12:30 pm in the RAILS Burr Ridge Meeting Room. Registration is open on L2, please let us know if there are... Read more

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