News

March 1, 2018 - 10:57am

---Resolved at 11:49am---

SWAN Member Library Staff:

We located a configuration mismatch between WorkFlows and SIP that created SIP connection errors at several libraries. We've since resolved the issue and are seeing successful SIP connectivity again at all libraries.

Thank... Read more

February 26, 2018 - 4:59pm

SWAN will hold its first quarterly meeting on Thursday, March 1 at RAILS 125 Tower Drive, Burr Ridge, IL 60527. Libraries are encouraged to attend in-person as the approval of SWAN's budget will be conducted by roll-call at the meeting.

Meeting packet is online here... Read more

February 26, 2018 - 3:50pm

SWAN Member Library Staff:

With regard to our previous Support site posting about the February 21st server upgrade (link here), after extensive discussion, we’ve decided to further postpone the Symphony server Operating System upgrade and... Read more

February 21, 2018 - 3:13pm

SWAN Member Libraries:

Our outgoing/incoming phone issue has been resolved. We are once again able to make and receive outside calls.

Thank you for your patience.


SWAN Member Libraries:

We are currently experiencing a problem with the phone system at SWAN. We... Read more

February 8, 2018 - 4:49pm

CTL expects to do Thursday overnight deliveries as usual to the libraries in the Burr Ridge and Wheeling service areas. However, RAILS service centers in Bolingbrook, Burr Ridge, Coal Valley, and Rockford will be closed on Friday, February 9, due to the increasingly severe weather... Read more

February 8, 2018 - 3:07pm

A number of SWAN libraries are closed or have impacted hours due to the expected heavy snow accumulation.  Please see a list of libraries that have contacted us below.  Stay warm!

 

The following libraries are closing early today:

Eisenhower Public Library District, closing... Read more

February 8, 2018 - 10:04am

The National Weather Service has issued a Winter Storm Warning effective from 6:00 PM CST today, 2/8/2018 until Friday, 9:00 PM CST. We are expecting heavy snow with accumulation of up to 10 inches!

We all know how difficult it can be to get around in these types of conditions, so whether... Read more

February 5, 2018 - 1:17pm

Custom item notes have been added to provide circulation counts on an annual basis. These counts have been pulled for 2015 (post migration), 2016, and 2017.  To populate this information, transaction logs were scanned to tabulate the numbers. You may notice the following item notes:

February 4, 2018 - 10:04am

---Resolved at 11:20am on 2/4---

Good news, everyone –

The long-running report concluded around 11:20 this morning, and so all normal morning reports are now running to catch up. We should be back on the regular Sunday schedule within just a few hours.

Thanks again for your... Read more

January 26, 2018 - 9:50am

***Update on February 16th: Upgrade Postponed***

SWAN Member Library Staff:

In the last week, we encountered a performance issue impacting our test instances of the upgraded Symphony server. This performance issue has caused all database rebuild processing to run up to ten times... Read more

Pages