May 7, 2018 - 12:52pm

SWAN Member Library and Technical Services Staff:

Due to the increased volume of duplicate records and extended eRC harvest processing times, we have decided to temporarily suspend the Enterprise delta harvest to ensure the reliability of other catalog services.

As a reminder, the... Read more

May 3, 2018 - 5:49pm

SWAN Libraries—

Our New 19 libraries have been inundated with holds, as many current SWAN patrons are placing holds on the LINC and MAGIC records that often have fewer holds (Saint Charles reportedly had 1600 items on their holds list). And as you know, patrons are seeing 3 times as many... Read more

May 3, 2018 - 10:26am

Please remember that BLUEcloud Analytics (BCA) harvests may take an extra day to accurately reflect offline transactions. We expect BCA to reflect accurate data by Friday, May 4.Read more

May 3, 2018 - 9:49am

SWAN Libraries—

On Sunday, May 6, we will be instating a full cataloging freeze for ALL SWAN LIBRARIES to correct a data load issue with LINC call numbers. Please do not perform any of the following actions or use the following wizards on Sunday:

May 1, 2018 - 3:39pm

We will not be running our Cancel Available Holds and Clean Hold Shelf reports until Thursday, May 3 morning to ensure patrons who picked up material from hold shelves during Offline mode do not get hold cancellation notices. Please do not pull your items from... Read more

May 1, 2018 - 11:21am

As of May 8, all major/consortium-wide migration data issues have been resolved. There will be some manual cleanup necessary by SWAN staff, along with a couple of minor data issues in LINC we hope to fix by the end of this week. Many thanks to all SWAN libraries for the support last week, along... Read more

May 1, 2018 - 9:01am

We are now officially 97! The system rebuild has concluded, offline transactions uploaded have been processed, and VPN access has been restored. You are now free to connect to WorkFlows and begin normal daily operations. SWAN staff are standing by to meet your support needs. The most effective... Read more

April 30, 2018 - 5:38pm

Upload Offline Transactions at End of Day - Monday 4/30

Before you close tonight, do not forget to connect to the SWAN server to upload your offline transactions. We will be processing these transactions tonight. Regardless of your library closing time, please connect to... Read more

April 29, 2018 - 11:59pm

April 28, 2018 - 8:42am

SWAN staff are at headquarters ready to provide support to all libraries.

Helpdesk Ticket System

844-792-6542 PRESS 0 to reach live staff

Support Hours... Read more