May 25, 2018 - 10:00am

SWAN Member Library and Information Technology Staff:

Database maintenance has concluded successfully.

This rebuild has finalized the deduplication process.


Staff will be able to resume normal operations beginning tomorrow.

Thanks for everyone’s patience... Read more

May 22, 2018 - 3:42pm

SWAN Member Libraries and Circulation Staff:

Starting tomorrow morning, you should start receiving notifications when your patrons have undeliverable email notices, commonly referred to as "bounce" notifications. 

These messages will be delivered to the aliased addresses (<3... Read more

May 18, 2018 - 3:23pm

Registration is now open for this year's Annual Conference, SWANx2018!


Our event will be held Friday, August 17th, again at Moraine Valley Community College.... Read more

May 18, 2018 - 1:14pm

The next SWAN Acquisitions Users Group meeting will be Thursday, May 24. The meeting will be held from 9:30 am - 12:30 pm in the RAILS Burr Ridge Meeting Room. Registration is open on L2, please let us know if there are... Read more

May 18, 2018 - 9:51am

Cataloging Advisory will meet Friday, May 25th from 10:00 to noon at Westmont Public Library's Community Meeting Room. Registration is on L2 here:

Like our last... Read more

May 17, 2018 - 5:50pm

SWAN Libraries –

The bibliographic deduplicaton process is beginning tomorrow, May 18th. The process has many steps that will take place behind the scenes until a database rebuild occurs on Memorial Day, May 28th. This will have some impact on library operations.... Read more

May 17, 2018 - 9:33am

SWAN Member Library Staff:

The SWAN/RAILS Datacenter outage has concluded and we do not expect any further downtime today. The issue was caused by a widespread outage of ICN, the RAILS datacenter Internet Service Provider. ICN has informed RAILS that the issue has since been resolved.... Read more

May 11, 2018 - 1:37pm

While we continue to process through all holds-related issues which surfaced during N19 migration, we also want to send a reminder about using Mobile Circ.

A few years ago SWAN started seeing items showing available for holds while they were actually in transit to fill the hold. After... Read more

May 10, 2018 - 6:00pm

The addition of our 19 new libraries increased the demand on our Symphony Reports system. This was largely expected, but I want to outline some of the steps we are taking, and to assure our libraries that the longer queues for reports is something we are working on behind the scenes to address... Read more

May 10, 2018 - 3:10pm

We have gotten a number of reports about items on your Onshelf Items with Holds lists with a current location of HOLDS and INTRANSIT.  


One of the known causes of this is failing to fully process your Clean Hold Shelf report. These items are waiting... Read more