News

May 3, 2018 - 9:49am

SWAN Libraries—

On Sunday, May 6, we will be instating a full cataloging freeze for ALL SWAN LIBRARIES to correct a data load issue with LINC call numbers. Please do not perform any of the following actions or use the following wizards on Sunday:

May 1, 2018 - 3:39pm

We will not be running our Cancel Available Holds and Clean Hold Shelf reports until Thursday, May 3 morning to ensure patrons who picked up material from hold shelves during Offline mode do not get hold cancellation notices. Please do not pull your items from... Read more

May 1, 2018 - 11:21am

As of May 8, all major/consortium-wide migration data issues have been resolved. There will be some manual cleanup necessary by SWAN staff, along with a couple of minor data issues in LINC we hope to fix by the end of this week. Many thanks to all SWAN libraries for the support last week, along... Read more

May 1, 2018 - 9:01am

We are now officially 97! The system rebuild has concluded, offline transactions uploaded have been processed, and VPN access has been restored. You are now free to connect to WorkFlows and begin normal daily operations. SWAN staff are standing by to meet your support needs. The most effective... Read more

April 30, 2018 - 5:38pm

Upload Offline Transactions at End of Day - Monday 4/30

Before you close tonight, do not forget to connect to the SWAN server to upload your offline transactions. We will be processing these transactions tonight. Regardless of your library closing time, please connect to... Read more

April 29, 2018 - 11:59pm

April 28, 2018 - 8:42am

SWAN staff are at headquarters ready to provide support to all libraries.

Helpdesk Ticket System

844-792-6542 PRESS 0 to reach live staff

Support Hours... Read more

April 28, 2018 - 8:11am

We thought it would be interesting to share some of the totals from the data extracted:

MAGIC Counts (11 Libraries)
83,420 users
53,781 bills
68,931 active charges
382,597 bib records
721,651 item records

LINC Counts (8 Libraries)... Read more

April 24, 2018 - 3:51pm

We are ready to release two additional hold features for you and your patrons to use! 

  1. Make Hold First in Queue
  2. Allow patrons to cancel their available holds in Enterprise

Review documentation on how staff can properly use the Make... Read more

April 23, 2018 - 2:41pm

4/30/2018 - Migration Weekend Update

As we head into migration weekend, we want to provide a succinct recap of offline for current SWAN libraries:

  • Most importantly, Offline for current SWAN libraries is today, Monday, April 30
  • During this time,
  • ... Read more

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