News

February 21, 2018 - 3:13pm

SWAN Member Libraries:

Our outgoing/incoming phone issue has been resolved. We are once again able to make and receive outside calls.

Thank you for your patience.


SWAN Member Libraries:

We are currently experiencing a problem with the phone system at SWAN. We... Read more

February 8, 2018 - 4:49pm

CTL expects to do Thursday overnight deliveries as usual to the libraries in the Burr Ridge and Wheeling service areas. However, RAILS service centers in Bolingbrook, Burr Ridge, Coal Valley, and Rockford will be closed on Friday, February 9, due to the increasingly severe weather... Read more

February 8, 2018 - 3:07pm

A number of SWAN libraries are closed or have impacted hours due to the expected heavy snow accumulation.  Please see a list of libraries that have contacted us below.  Stay warm!

 

The following libraries are closing early today:

Eisenhower Public Library District, closing... Read more

February 8, 2018 - 10:04am

The National Weather Service has issued a Winter Storm Warning effective from 6:00 PM CST today, 2/8/2018 until Friday, 9:00 PM CST. We are expecting heavy snow with accumulation of up to 10 inches!

We all know how difficult it can be to get around in these types of conditions, so whether... Read more

February 5, 2018 - 1:17pm

Custom item notes have been added to provide circulation counts on an annual basis. These counts have been pulled for 2015 (post migration), 2016, and 2017.  To populate this information, transaction logs were scanned to tabulate the numbers. You may notice the following item notes:

February 4, 2018 - 10:04am

---Resolved at 11:20am on 2/4---

Good news, everyone –

The long-running report concluded around 11:20 this morning, and so all normal morning reports are now running to catch up. We should be back on the regular Sunday schedule within just a few hours.

Thanks again for your... Read more

January 26, 2018 - 9:50am

***Update on February 16th: Upgrade Postponed***

SWAN Member Library Staff:

In the last week, we encountered a performance issue impacting our test instances of the upgraded Symphony server. This performance issue has caused all database rebuild processing to run up to ten times... Read more

January 25, 2018 - 4:04pm

SWAN is preparing for the 2018 Patron Record Purge. See the documentation for further information and instructions on how to proceed.Read more

January 23, 2018 - 8:36am

SWAN Member Library and Information Technology Staff:

Last night, we ran a rebuild of our database index to resolve the indexing issues that occurred on 1/23.

Any and all missing titles or 'heading keys need indexing' errors should be cleared up as of this morning.

All SWAN... Read more

January 20, 2018 - 11:41am

*Resolved on 1/21 at 11pm*

SWAN Member Library Staff:

Following a successful database index rebuild last night, the indexing issue appears to be resolved. If you continue to encounter problematic records today, please email ... Read more

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