MobileCirc unable to login - please refrain from logging in

PrintPrintDownload PDFDownload PDF

We're currently investigating reports that MobileCirc is not authenticating user logins or taking a very long time to respond when logging in, possibly following the Azure server migration. We've verified that this occurring with some regularity during peak login hours, so it could be related to a previously resolved MobileCirc bug. We've reached out to SirsiDynix for further investigation.

In the meantime, we ask that library staff please refrain from attempting to login to MobileCirc as this could inadvertently cause the device license to become invalidated, requiring a full reinstallation and relicensing on the device.

Tracking Updates: 
Issue Updates
01/22/2019 - 14:30
We believe to have found the source of the problem, which relates to potentially corrupted inactive database data. We've scheduled a fix to the issue this evening and will retest again tomorrow.
01/28/2019 - 16:30
Despite after-hours purges of benign data which was thought to be problematic, the issues with MobileCirc have persisted. We've continued our investigation with SirsiDynix engineers and hope to have more news later this week.
02/07/2019 - 12:15
Our investigations of MobileCirc issues alongside SirsiDynix staff have continued. On Thursday, Feb 7th, SWAN IT had a conference call with 15 staff from SirsiDynix, which included developers, system engineers, and support leads. They have been able to recreate the issues consistently and some within their own environment, so we hope to have some progress on the case soon. We thank you for your continued support as we work to find a solution.