SmartPort Error "File Not Found"

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We are currently experiencing issues with the SmartPort module returning the error message:

"File not found:1079.marc/1079.marc"

If you receive this error, the numeral may differ, but it is a result of the same bug.

This requires a fix on the part of SirsiDynix. We have notified them of the error, and they are working on it now. We expect the solution will require a halt/run, meaning the earliest SmartPort will be available may be tomorrow morning (3/5/2019). We apologize for the inconvenience and will update as we learn more.

Tracking Updates: 
Issue Updates
Date/TimeNote
March 4, 2019 - 2:30pm
March 4, 2019 - 5:45pm
Problem should be resolved and was related to insufficient database connectors to Oracle caused by SIP connections.
Status: