Outreach Module- Search Interest Feature Disruption of Service

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Sometimes when using the Search Interest wizard in the Outreach module an error will occur. This error will lock up the wizard and not allow any further searches to be done for the rest of the day. After our nightly halt and run the wizard is once again useable. We have a case open with Sirsi Dynix about the issue and will continue to monitor it closely.  If you are using the Outreach module and run into this error, please submit a help ticket so we can add to our case with Sirsi Dynix.

Tracking Updates: 
Issue Updates
Date/TimeNote
September 30, 2019 - 12:00pm
This case has been updated by Sirsi-Dynix to a UNI-41723. This may be addressed in a future realease. https://support.sirsidynix.com/issue/uni-41723
January 31, 2020 - 1:45pm
Ticket Timeline 2/2019 Sirsi Dynix was made aware of the problem. A halt and run of the system rectified the situation. 8/2019 Another instance was reported, and another ticket was opened with Sirsi Dynix. Sirsi Dynix suggested a rebuild text report. Crystal Vela asked IT manager Steven Schlewitt to look at the open case. Steven ran a rebuild text on August 20th. 9/2019 Steven adds that SCD has reported another instance of this problem happening. Steven relays the exact steps that Saint Charles took when they ran into the issue. Sirsi Dynix suggested that we increase a timeout for Outreach on our server and that was implemented, this did not solve the issue. Sirsi Dynix escalated this issue from their support team to their development team. Membership Known Issue was created on the SWAN website. 10/2019 SWAN attempted to do a live demo and could not access the Search Interest wizard. We reported this to Sirsi in our case. The issue was upgraded to a UNI and was under the investigation phase. 1/2020 Crystal Vela inquired if there was any more progress on the UNI. Sirsi Dynix suggested escalating the case to SWAN’s LRM. Crystal spoke with SWAN Director Aaron Skog and he put it on the agenda for his meeting with SWAN’s LRM.
July 24, 2020 - 10:45am
Sirsi Dynix's development team has finished on this UNI, and the expectation seems to be that it will be available on the 3.7.1 release. At this time I do not have an estimate as to when that will be. In the short term, these errors were always caused when searching on this particular interest search: (MYSTERY FICTION) OR (SUSPENSE FICTION) OR (THRILLERS FICTION) OR (SPY STORIES) OR (ADVENTURE) In the short term, the recommendation from development is to reduce the complexity of this search, (ex. break it into multiple interests). Breaking it down and simplifying it, for the time being, will be the best way to avoid the error until the 3.7.1 release.
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