Outreach Module- Search Interest Feature Disruption of Service

Ticket Timeline 2/2019 Sirsi Dynix was made aware of the problem. A halt and run of the system rectified the situation. 8/2019 Another instance was reported, and another ticket was opened with Sirsi Dynix. Sirsi Dynix suggested a rebuild text report. Crystal Vela asked IT manager Steven Schlewitt to look at the open case. Steven ran a rebuild text on August 20th. 9/2019 Steven adds that SCD has reported another instance of this problem happening. Steven relays the exact steps that Saint Charles took when they ran into the issue. Sirsi Dynix suggested that we increase a timeout for Outreach on our server and that was implemented, this did not solve the issue. Sirsi Dynix escalated this issue from their support team to their development team. Membership Known Issue was created on the SWAN website. 10/2019 SWAN attempted to do a live demo and could not access the Search Interest wizard. We reported this to Sirsi in our case. The issue was upgraded to a UNI and was under the investigation phase. 1/2020 Crystal Vela inquired if there was any more progress on the UNI. Sirsi Dynix suggested escalating the case to SWAN’s LRM. Crystal spoke with SWAN Director Aaron Skog and he put it on the agenda for his meeting with SWAN’s LRM.