August 26, 2020 - 12:18pm

SirsiDynix will be performing scheduled maintenance to their global data center network infrastructure starting on September 16 at 10 PM CST until 2:00 AM CST. During the scheduled maintenance window the following services will be impacted:

August 13, 2020 - 3:43pm

Epson is retiring the long-supported TM-T88IV restick label printer that many of you are using in your libraries, most commonly to print transit labels for delivery. This news means the printer will be increasingly difficult to find through common distributors and will not receive future... Read more

August 6, 2020 - 12:43pm

SWAN has transitioned to a new accounting system and we would like to gather some contact information from you about your office/business manager and to see if you would prefer to have invoices sent via email as PDF or to pay SWAN invoices via ACH transfers. The form below would let us know your... Read more

August 4, 2020 - 8:22am

Our work adding Glenside Public Library District, Roselle Public Library District, and Warrenville Public Library District to SWAN is progressing on schedule and we have reached a major milestone. Profiling/mapping of their data to SWAN policies has completed and SirsiDynix will be loading... Read more

July 24, 2020 - 8:58am

We recently received some Bibliographic Services Change Request and Cataloging Request forms (affectionately known as Pinks and Yellows) at our office. We currently have zero or one SWAN staff member in the office on any given day, so we'd like to request that any future forms and accompanying... Read more

July 17, 2020 - 2:27pm

The Cataloging Advisory Group worked with SWAN to separate genres out of the Subject facet into a new Genre facet. This new facet will be available in your Enterprise catalog starting early next week.

These terms are held in the 655 field of our bibliographic records and are primarily... Read more

July 13, 2020 - 2:03pm

SWAN procedures for managing items on the hold shelf which may have expired, been cancelled, or suspended have been modified. Starting immediately management of items which should be pulled from the hold shelf to return to circulation/hold for the next person in line should be done using the... Read more

July 9, 2020 - 1:57pm

The Resource Sharing settings put in place for Tuesday had an error that allowed all library holds to be listed on the Onshelf Items pull lists, whether or not the library had opted in for Resource Sharing. This issue was resolved on Wednesday and only holds for libraries who have opted... Read more

June 30, 2020 - 8:34am

SWAN is closed on Friday, July 3rd In observance of the Independence Day Holiday. To reach us for any connectivity issue, please refer to the contact information below.

When to Call 844-792-6542 (844-SWAN-LIB)

  • A service is down
  • Circulation is impacted
  • Unable
  • ... Read more
June 25, 2020 - 9:03am

As libraries restart services, including a phased return to resource sharing within SWAN, OnShelf Items (Pull Lists) can be overwhelming. Depending on the size of these hold queues, you may return to a relatively normal list of items to pull within a week. Our larger libraries with more holds... Read more