--Update at 11:00am on 1/16--
The SWAN IT team has been closely monitoring the Symphony/WorkFlows server throughout the morning, and have yet to encounter any instability that has impacted the server over the last two days. At this point, all services have been fully restored, including... Read more
Pleaes verify that your library days closed are accurate through the end of 2018 and if possible, all 2019 dates are entered. If you would like SWAN staff to assist in updating your Days Closed, please submit a support ticket with a list of days.
We encourage libraries to manage their own... Read more
The nightly BCA harvest for Sunday night was delayed. Data harvesting cycle should resume to normal tonight. If you run reports today, you will notice that Sunday data is not available yet.Read more
Tomorrow's Cataloging Advisory Meeting will take place at the RAILS Burr Ridge Main Meeting Room from 10 a.m. to 12 noon. A preliminary agenda is attached and available on the Meeting Agendas & Documents page of the support site. As always, feel free to bring your own... Read more
We have worked with SirsiDynix to resolve the duplication of EDI orders. This involved the removal of EDI transactions created 11/15/2018 through 11/24/2018 that had not yet been sent. If you created EDI orders within this time frame, please rerun your EDI reports to send these orders to your... Read more
We continue to have reports of EDI order duplications occurring. This is sporadic and we are trying to isolate the problem. If you are an EDI library and you have processed orders - successfully or with duplicate errors, during the past week - please send in a support ticket with a brief... Read more
Adding to the list of closures today, 11/26/2018. Also, please note that all RAILS service centers are closed and therefore no delivery today.
The following libraries will be closed today:
Welcome winter! We will try to keep everyone updated on closures with this first winter storm of the season.
The following libraries will be closed today:
Since last Wednesday, we have had additional reports of EDI orders being duplicated. This issue has been escalated with SirsiDynix and we will continue to provide updates, as available. Please verify your orders with vendors to make sure you do not have duplicate orders as we work through these... Read more
SirsiDynix has reviewed this problem and determined that transmission files now have correct dates. We would like to be cautious in saying that the problem has been resolved, but received recommendation from SirsiDynix to have libraries continue their acquisitions processing.
Please... Read more
