We have recently adjusted the Onshelf Items report to consult your days closed calendars before assigning holds to fill. Your library will no longer receive a pull list on days you are closed. The holds will instead be assigned to open libraries with available copies, and in turn be filled... Read more
News
August 5, 2019 - 4:33pm
In June, we created the BLUEcloud Analytics report, “Missing, Discard or Lost items with holds report (Last Copy in System)” to assist libraries in processing their patrons’ holds on copies that may be unavailable in our system.... Read more
August 2, 2019 - 3:16pm
On Monday, security researchers announced the URGENT/11 vulnerabilities in the VxWorks OS for embedded systems. This software is in widespread use in everything from consumer electronics to medical devices, and even in nuclear plant control systems. The flaws allowed for unauthenticated remote... Read more
August 1, 2019 - 3:42pm
Article Search is going live in Enterprise for all SWAN member libraries on August 7th, 2019.
What is Article Search?
Article Search is an EBSCO Discovery Service (EDS) integration in the catalog. It can be found via the drop down or the tab.
... Read more
July 25, 2019 - 4:41pm
SWAN’s five-year strategic plan contains an initiative to develop a shared diagnosis around some member library dissatisfaction around the Symphony integrated library system and the Enterprise catalog. To this end, SWAN formed the Clarity Task Force of 8-member library staff to assist with that... Read more
July 22, 2019 - 10:50am
We will be changing the delivery of reports currently sent via SWANcom in an effort to reduce the number of communications via SWANcom. Effective August 1st, the reports noted will no longer be delivered via SWANcom and instead will be emailed exclusively to the SWAN aliased email accounts of... Read more
July 19, 2019 - 10:26am
We’re excited to announce a newly developed project created by SWAN’s Systems Engineer, Rudy Host! Today, the Patron Email Status tool (L2 login required) is live and ready for use on the SWAN support site.
With hopes to... Read more
July 16, 2019 - 9:08am
The BLUEcloud Mobile app is now live in the app store.
Download the app
Search for "SWAN Libraries" in the... Read more
July 15, 2019 - 10:39am
In effort to continually improve our efficiency in resolving and analyzing support cases, we’re further refining our support ticket categories to make cases more easily identifiable.
For those of you that prefer to submit your tickets directly through our ... Read more
July 12, 2019 - 1:53pm
The BLUEcloud Mobile app is set to go live next week. Due to the process of submitting apps to the app stores, we can't give you an exact go live date.
SirsiDynix will submit the app to the Google Play and Apple App Stores, and it could take a few days for the apps to be approved and... Read more
