News

We experienced an issue while adjusting the BLUEcloud Analytics reports used to compile the monthly Review Inactive Patron dashboards delivered to your History Lists on the second of the month. The dashboards delivered in January and February still had the inactivity settings from last year rather than being updated to five years of inactivity scheduled to begin this year. We adjusted the reports...

In March, SWAN will be migrating to a new help desk and ticketing system. While this transition will mostly affect our internal team, the new system has a user portal where member staff can log requests and track their open tickets. We have scheduled two short orientation sessions so interested staff can see the interface before its release. The sessions are listed on L2. Use the links below. Both...

As of yesterday, February 3, NCOA processing on patron records is complete. All updated addresses and geolocation data have been uploaded. Updating patron address information will once again trigger an update to the patron's Last Activity Date, a function that we disabled during this update. Thank you for your patience during the updates. Please view our documentation for recommended steps to take...

We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once...

The January 2025 (October- December, 2024) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation is available to help guide member library staff through the Billing Summary workbook as well as the detail statement reports folder accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a...

The Aspen 25.01 release is live. This release primarily focused on bug fixes. It also added a WhaZoodle format and filtering options for searches limited to Lists. View the full release notes

Your key to the OCLC Community Center: Insights from Library Staff on Enhancing Library Value Tue, Jan 28, 2025 01:00 PM EST Join us for an insightful panel discussion where seasoned library staff members share their experiences with the OCLC Community Center. Discover how this platform enhances collaboration, streamlines workflows, and fosters professional growth within their libraries. Our...

Year in review A new "Year In Review" feature will show patrons fun facts about their 2024 library usage and recommend titles for 2025. We have enabled this on the consortium catalog. If you would like this enabled for your library or have feedback for the developers for next year, please submit a ticket. Patrons will see their Year In Review if: They have checkout history enabled and They have...

SWAN will be closed the following days: Tuesday, December 24th Wednesday, December 25th Tuesday, December 31 Wednesday, January 1 RAILS and RAILS Delivery are also closed those 4 days. SWAN will have limited staff on the days we are open between December 20th and January 2nd. We will be back to our normal schedule and staffing starting Monday, January 6th.

OCLC has planned maintenance that will impact access to various products and services including: Connexion, CONTENTdm, FirstSearch, WorldCat Discovery, WorldCat.org, WorldShare Indexing, WorldShare Interlibrary Loan, WorldShare Record Manager, and WorldShare Reports. The unavailability will be for approximately six hours during this maintenance window beginning Friday night, 12/20 until mid-day...

Due to a power outage at the Oak Brook Public Library, the December 5th SWAN Quarterly meeting will be held online only. Oak Brook Public Library is currently closed and there will be no in-person meeting. Register on Zoom prior to the meeting.

The Aspen 24.11 release is live. This release includes: Improvements for masquerade mode Library staff can now resume working on your current page when starting and ending masquerade mode. For example, if you start masquerade mode from a search results page to place a hold, you will stay on your search results instead of being directed to the My Account page. This was a request from our Discovery...

Over the past week, we have experienced performance issues and downtime of our Aspen catalogs: All catalogs and the app, accessed from anywhere, were extremely slow or down from 11/13 through 11/14 A small handful of libraries have reported they cannot access the catalog or app within their library networks If your library is unable to access the catalog from your library network, please contact...

The Aspen catalog will now display a new order for formats within grouped records. Previously, formats were listed alphabetically. This change should be especially noticeable for books, where you will now see physical book formats above eBook formats. You can see the format order in our updated grouped works documentation, or check in out in your catalog! A big thanks to our Discovery & User...

The Weeklies 2025 list has been posted to the support site. The serial controls can be transferred to the new records once 2024 issues are no longer expected, or new controls can be created in the 2025 records. See Transferring a Control Record. Quick reminders: Do not attach Crain’s Book of Lists to Crain’s Chicago Business serial record. Crain’s Book of Lists also gets a new monographic record...

The October 2024 (July-September) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation is available to help guide member library staff through the Billing Summary workbook as well as the detail statement reports folder accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director...

Update 10/28/24 2PM: After careful consideration, we've decided to postpone this update for the time being. We will update when an alternative date has been chosen via SWANcom and an updated news post. To re-iterate, there will be no downtime. The 6.4.2 update will not be taking place. Original Update 10/16/24 2:23PM: SirsiDynix has scheduled an upgrade of our Symphony Web Services after-hours on...

The 24.10 release of Aspen is live. This release includes: Improved date display for OpenArchives The dates display for OpenArchives results can be updated for a friendlier display. This is a setting that SWAN will enable for libraries using the OpenArchives integration, and you should see the update tomorrow. Additional sort options in the app for Checked Out Titles The SWAN Libraries + app now...

Update 10/11/24 3:40 PM: Aspen is now processing Symphony exports successfully, and slowness issues have been resolved. If you see any additional issues, please open a ticket. Update 10/11/24 8:00 AM: We're seeing issues with Aspen processing Symphony exports, so any changes to items or bibliographic records will not appear in Aspen until these issues are resolved. Update 10/10/24 7:00 PM: The...

SirsiDynix will be performing maintenance on our BlueCloud Analytics server today at 4:00pm. BlueCloud Analytics will be unavailable during this time and it is expected to last 30 minutes.