Usability Studies

Added by Tara Wood (09/14/2018 - 15:16) , last updated by Aaron Skog (12/16/2019 - 14:36)

SWAN conducts ongoing usability research to improve our library catalogs and patron-facing services.

Responsive Enterprise Usability Test (5.0.1 Release)

SWAN staff conducted onsite usability testing at Eisenhower Public Library of the new version of the Enterprise catalog, version 5.0.1. This version includes several changes, including a new responsive layout that dynamically adapts to different screen sizes to accommodate desktop and mobile devices. The purpose of this test was to assess how well patrons can use the responsive catalog on mobile devices.  

Fall 2019 Usability Test

The usability study investigated how users of eBooks and eAudio are discovering and downloading titles made available from the Glen Ellyn Public Library. As most participants used the catalog, this test focused primarily on how patrons are using the catalog to find and download eBooks.

Spring 2019 Usability Test

This test conducted with library patrons focused on the interface for the Article Search, which utilized EBSCO Discovery Service, Enterprise, and OpenAthens. Alternate interfaces were tested within Enterprise. Recommendations include various user interface changes, and provide some future direction for Article Search in marketing to segments of library users.

Fall 2018 Usability Test

The SWAN User Experience Manager and the Discovery & User Experience Group (DUX) conducted a usability test at three member libraries to learn more about how patrons use format facets in the catalog and test out some new ideas.

2017 MERGE Usability Study

SWAN contracted MERGE Design + Interactive to conduct a 3-part usability study of the catalog, which included:

Scored Audit

MERGE reviewed the SWAN Enterprise online public access catalog (OPAC) and performed a variety of searches and functions in order to audit the OPAC's usability. The scored audit graded the usability from a scale of -2 (unusable; requires complete rebuild) to +2 (usabale and appropriate as is).

Download Scored Audit Findings (PDF)

User Experience Quantitative Survey

This online survey used 30 questions to address key priorities.

Download Survey Results (PDF)

User Qualitative Study

MERGE and SWAN staff interviewed four different focus groups at two different member libraries.

Download Focus Group Findings and Recommendations (PDF)