December 20, 2018 - 2:57pm

Upon research with SirsiDynix. we have removed any order files that had not been sent from 12/8 - 12/19 as they were likely the duplicated orders. Please check with your vendors to ensure you order was not duplicated. You may also want to check that your orders were successfully received.... Read more

December 19, 2018 - 2:13pm

We have received reports of duplicate EDI orders this morning.  We are working with SirsiDynix to correct this issue.  Please continue to submit EDI orders to your vendors at this time, but be aware that duplication may occur.  If you do experience EDI order duplication, please send in a ticket... Read more

December 19, 2018 - 11:21am

NoveList Select will be upgraded for Enterprise for all SWAN member libraries on January 10, 2019. We will not see an interruption of the NoveList service during this time. Some of the new features in this upgrade include mix-and-match with interactive story elements, bolder series information,... Read more

December 18, 2018 - 12:55pm

The 2019 patron record purge will take place early January, 2019. To prepare for the purge please follow the directions outlined on the Annual Patron Record Purge page of the SWAN Support Site. If you wish to have additional... Read more

December 17, 2018 - 2:50pm

SWAN Libraries,

Although the NCOA Cleanup Project is still in progress, we are now able to lift the partial patron data freeze. What has been completed:

  • New addresses added as shown in the NCOA database
  • Status updated to BADADDRES

What will continue:... Read more

December 15, 2018 - 3:34pm

Thank you all for your patience as we continue to process the NCOA file. As a reminder any changes made to the STREET, CITY, STATE, and ZIP fields in the Addresses tab before the freeze is lifted will be overwritten as we complete the project. Read more

December 14, 2018 - 11:58am

We have compiled shelf check reports for all RB/ILL items that have been reimbursed; one is sorted by owning library, the other by patron library. You can find the RB/ILL Long Overdue Item Clean-up reports, along with the... Read more

December 7, 2018 - 4:49pm

We have recently seen an increase in reports from libraries whose patrons are reporting they are no longer receiving their email notices from SWAN. Some patrons may be experiencing this because the email address for our notices recently changed to... Read more

December 7, 2018 - 3:15pm

SWAN Member Library Staff:

With the SWAN server infrastructure migration just around the corner, one of the last boxes to tick in our pre-flight checklist is a membership-wide benchmark of the new server. That being the case, next week we’ll be holding a... Read more

December 5, 2018 - 2:23pm

--Update at 11:00am on 1/16--

The SWAN IT team has been closely monitoring the Symphony/WorkFlows server throughout the morning, and have yet to encounter any instability that has impacted the server over the last two days. At this point, all services have been fully restored, including... Read more